Leopoldo Mendoza López

• Resolved complex customer issues by leveraging bilingual communication skills and deep product knowledge.
• Provided exceptional service through active listening, effective communication strategies, and prompt issue resolution for both English-and Spanish-speaking customers.
• Utilized CRM systems effectively to track customer interactions, monitor trends, and provide personalized assistance based on individual needs.

Serve as the primary point of contact for our valued customers, providing personalized assistance and tailored solutions to meet their banking needs, Always achieving more than the expected KPI's and exceeding up to 124% of the goal.

• Enhanced customer satisfaction by uncovering and correcting outstanding financial problems and account errors.
• Contacted customers to immediately find resolutions for escalated issues.

• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• As consultant, I help customers to enhance their skills and contribute more effectively to projects.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

• Evaluated clients' needs and created plan of action to provide solutions.
• Exceeded customer requirements with accurate and deliverable solutions.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.

• Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
• Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
• Get customers like Compartamos Banco, BBV, Invex and mange BPO processes and contact center positions for campaigns achieve in one year sales for 1 million.

• Planned, designed, and scheduled phases for large projects.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
• Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.