Leslie Muñúzuri Domínguez
Azcapotzalco
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Professional and knowledgeable senior receptionist versed in administrative support, customer service, and facility management
Overview
7
7
years of professional experience
Work History
Team Lead Receptionist
CBRE- Morgan Stanley
08.2022 - Current
- Control of payroll registration incidents.
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Coordination of courier and customer parcels, driver service, and request for orders from suppliers and invoicing of these.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Helping the area of reprographics when needed
Bilingual Receptionist
Noriega Y Escobedo
10.2018 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance with the coordination of security area and monitoring cameras
- Confirmed appointments, communicated with clients, and updated client records.
- Coordination of meeting rooms with catering, and coffee service
- Corresponded with clients through email, telephone, or postal mail.
- Assist in meeting the needs of the partners as an assistant when necessary.
- Managed multiple tasks and met time-sensitive deadlines.
Corporate Receptionist and Senior Manager Assistant
FedEx- Addeco
02.2017 - 12.2017
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records. Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints. Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Collected vendors and Senior Manager payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Front Desk Manager
Hotel Azores
05.2016 - 02.2017
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Education of Teaching English As A Second Language
Escuela Normal Superior De México
Mexico City07.2007
Skills
- Correspondence and Office Documents
- Call Answering and Routing
- Reception Management
- Automation Leadership
- Coordination and Balance
- Coordinate Schedules
- Computer Proficiency
- Operational Requirements
- Supply Management
- Facility Management
- Catering Coordination
Timeline
Team Lead Receptionist
CBRE- Morgan Stanley
08.2022 - Current
Bilingual Receptionist
Noriega Y Escobedo
10.2018 - 09.2020
Corporate Receptionist and Senior Manager Assistant
FedEx- Addeco
02.2017 - 12.2017
Front Desk Manager
Hotel Azores
05.2016 - 02.2017
Education of Teaching English As A Second Language
Escuela Normal Superior De México
Similar Profiles
Lailani SalinasLailani Salinas
Facilities Coordinator at CBRE, Facebook/ Meta HQFacilities Coordinator at CBRE, Facebook/ Meta HQ
Stevland PoliteStevland Polite
Vice President Institutional Securities Technology at Morgan StanleyVice President Institutional Securities Technology at Morgan Stanley
Saikiran Reddy DurgareddygariSaikiran Reddy Durgareddygari
Senior Azure Data Engineer at Morgan StanleySenior Azure Data Engineer at Morgan Stanley
SANDRA MÉNDEZ GONZÁLEZSANDRA MÉNDEZ GONZÁLEZ
Auxiliar Contable at Caremex SA de CVAuxiliar Contable at Caremex SA de CV
Luis Carlos Preciado OrduñaLuis Carlos Preciado Orduña
Senior Tax Accounting at Vinmar (Temporary Project Covering a Maternity Leave)Senior Tax Accounting at Vinmar (Temporary Project Covering a Maternity Leave)