Leslie Torres
Columbus, Ohio
Summary
Proven Safety Specialist with a track record of enhancing workplace safety at Amazon through effective hazard identification and training coordination. Skilled in audit procedures and bilingual communication, adept at developing safety programs that resulted in measurable improvements. Demonstrates exceptional problem-solving and customer service skills, ensuring compliance and employee well-being.
Overview
6
6
years of professional experience
Work History
Safety Specialist
Amazon
07.2024 - Current
- Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
- Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Collaborated with management to develop and enforce safety policies and procedures, resulting in a safer work environment.
- Supported audit procedures to check all procedures, processes and work standards.
Payroll Administrator
Action Logistics
02.2022 - 07.2024
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Submitted reports on payroll activities.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
Customer Service Representative
Barri Financial Group
05.2019 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Franklin Heights High School
Columbus, Ohio Skills
- Hazard identification
- Workplace inspections
- Audit procedures
- Safe chemical handling
- Bilingual
- Program development
- Training coordination
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Safety Specialist
Amazon
07.2024 - Current
Payroll Administrator
Action Logistics
02.2022 - 07.2024
Customer Service Representative
Barri Financial Group
05.2019 - 07.2024
Franklin Heights High School
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