Leslie Vega
Summary
Accomplished Registered Nurse with 2 years of monitoring women and infants. Adept at managing high-stress situations and providing exceptional patient care, I leveraged skills in Electronic Fetal Heart Rate Interpretation and adaptability at Endeavor Health. Demonstrated proficiency in Obstetric Emergency Response and enhanced patient satisfaction, providing comfort and support to patients and families. Excelled in team collaboration and patient advocacy, ensuring optimal care and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Nurse, Labor and Delivery
Endeavor Health
08.2022 - 11.2024
- Provided emotional support and guidance to new mothers and families during labor, delivery and postpartum.
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress.
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient, and attending to baby after birth.
- Conducted comprehensive physical assessments and assisted with pain management.
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Advocated for patient autonomy by involving them in decision-making processes regarding their birth plan.
Customer Service Representative
Vertex Fasteners
08.2020 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
Front Desk Receptionist
North Suburban Pediatrics
07.2017 - 07.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Bachelor of Science - Nursing
Chamberlain University
Addison, IL05.2022
Associate of Arts -
William Rainey Harper College
Palatine, IL05.2019
Skills
- Neonatal Resuscitation (NRP)
- Electronic Fetal Heart Rate Interpretation/OBIX Monitoring
- Basic Life Support for Healthcare Providers (BLS)
- Antepartum, Intrapartum, and Postpartum Care
- Obstetric Emergency Response
- IV Insertion/Blood Draw and Sample Collection
- Adaptability and Flexibility
- Patient Care Assessment
- Epic Charting
Certification
Registered Nurse - State of Illinois
BLS - Basic Life Support
NRP - Neonatal Resuscitation
Languages
Spanish
Native or Bilingual
Timeline
Registered Nurse, Labor and Delivery
Endeavor Health
08.2022 - 11.2024
Customer Service Representative
Vertex Fasteners
08.2020 - 08.2022
Front Desk Receptionist
North Suburban Pediatrics
07.2017 - 07.2020
Registered Nurse - State of Illinois
BLS - Basic Life Support
NRP - Neonatal Resuscitation
Bachelor of Science - Nursing
Chamberlain University
Associate of Arts -
William Rainey Harper College
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