Leslye Jovana Ruiz Gonzalez
Logistics Engineer
Nicolas Romero, Estado De Mexico
Summary
At Zion & Ebenezer I started as an accountant auxiliary, i lasted 4 months in that position and then moved to the customer service area, Over there I started also as an auxiliary, and the I got promoted as a leader of the areabecause of my great performance and good comments from the customers, dealt with several ERP like ASPEL, MBA, SAP Business One making invoices, calculating required raw material quantities etc, I was in charge of half of the Mexican electrical market with customers Like ABB, Siemens, Plexus, I developed the business for copper, aluminum and steel for those customers, giving follow-up to the PO´S, lead times, logistics and even international trades, the company has grown a 100% each year from 2018, so that provided me with enough contacts, expertize and experience to be able to develop at least half of the mexican sales market of electrical, automotive IT, mechanical industries, I also received specific trainings in the area such as sales, nearshoring, Disney customer experience and leadership courses.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Zion & Ebenezer Technologies S.A. De C.V.
09.2021 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Facilitated clear communication between departments, such as accounting, international commerce, logistics, ensuring seamless resolution of customer concerns in a timely manner.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bachelor of Engineering - Logistics Management
UNITEC
Atizapán De Zaragoza 05.2001 -
High School Diploma -
Colegio De Estudios Científicos Y Tecnológicos
Aguascalientes 05.2001 -
Skills
Schedule Coordination
undefinedTimeline
Customer Service Manager
Zion & Ebenezer Technologies S.A. De C.V.
09.2021 - Current
Bachelor of Engineering - Logistics Management
UNITEC
05.2001 -
High School Diploma -
Colegio De Estudios Científicos Y Tecnológicos
05.2001 -
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