LETICIA CARRIZALES
GRAND PRAIRIE
Summary
Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience to face and overcome the challenges of today’s changing work environment.
Overview
13
13
years of professional experience
Work History
1st Grade Teacher
Instituto Thomas Jefferson
08.2021 - 12.2023
- Complete weekly lesson plans that follow the required school curriculum
- Plan and teach math, science, writers, grammar, reading, phonics, word study, and word work
- Caring and compassionate attitude when interacting with and caring for children
- Excellent patience and stamina for keeping up with the demands of children of all ages
- Created a rewarding learning environment amongst the students to aid them in comprehending the English language
- Communicate with parents and schedule parent teacher conferences when needed.
Personal Banker II
J.P. Morgan Chase
12.2014 - 04.2021
- Demonstrate the ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships
- Ability to learn products, services, and procedures quickly and accurately
- Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to customers with differing needs
- Comfortable educating others on technology
- Performs well in a team environment and proactively collaborates with others to serve customers
- Ability to understand and follow policies, procedures, and regulatory requirements.
Business/Consumer Service Specialist
J.P. Morgan Chase
07.2012 - 12.2014
- Show sincere concern for customer's needs, build rapport with each customer, listen attentively, understand, and anticipate the customer’s needs to ensure satisfaction and continued loyalty
- Knowledgeable in system navigation of Admin Tool, E-Serve, Customer Assist, I vault and Transaction Inquiry
- Provide complete and accurate information, in addition to using good judgment in evaluating the customers’ financial needs while staying within bank guidelines
- Excellent telephone and interpersonal skills, analytical, great verbal and written communication skills
- Ability to multitask and adapt to the day-to-day changes in a fast-paced work environment
- Overall demonstrate great problem-solving skills that provide effective solutions and maintain excellent customer relations
- Review and analyze consumer and business relationships, provide customers with recommendations that create cross-sell and up-sell opportunities of bank products and services
- Familiar with business lines of credit- provide payoff amounts, interest questions, account opening requirements, process loan advances and payments.
Sales Representative
Radio Shack
10.2010 - 05.2012
- Key Holder- Open and close store
- Close register and deposit money
- Greet and assist customers with all service/complaint requests
- Sale services such as Insurance, cell phones, and electronics
- Commission based sales
- Build rapport with customers and follow up with opening new accounts with Radio Shack
- Remain updated and informed of all new products & know how they function.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie07.2010
Skills
- Bilingual (Speak/Write/Read fluent Spanish)
- 10 Years of Sales Experience
- 10 Years of Customer service Experience
- Excellent telephone and interpersonal skills
- Ability to multitask
- Computer proficient – Familiar with Microsoft Office Programs, Internet, and basic office equipment
- Activity Planning
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
1st Grade Teacher
Instituto Thomas Jefferson
08.2021 - 12.2023
Personal Banker II
J.P. Morgan Chase
12.2014 - 04.2021
Business/Consumer Service Specialist
J.P. Morgan Chase
07.2012 - 12.2014
Sales Representative
Radio Shack
10.2010 - 05.2012
High School Diploma -
South Grand Prairie High School
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