Summary
Overview
Work History
Skills
Languages
Timeline
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Leticia Carranza Lebrija

San José Del Cabo

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

24
24
years of professional experience

Work History

Holistic Therapist

Private Client
11.2022 - 12.2023
  • Enhanced client well-being by providing personalized holistic therapy sessions tailored to individual needs.
  • Increased client satisfaction by offering attentive, empathetic, and knowledgeable care during therapy appointments.
  • Developed and implemented customized treatment plans for clients to improve overall health and wellness.
  • Established strong rapport with clients through clear communication, active listening, and compassionate guidance.
  • Assisted clients in reducing stress levels through guided meditation and breathing exercises.
  • Enhanced client relaxation by incorporating mindfulness techniques into meditation instruction.

Holistic Therapist

Sef Employed
07.2000 - Current
  • Enhanced client well-being by providing personalized holistic therapy sessions tailored to individual needs.
  • Created a welcoming atmosphere by maintaining a clean, inviting workspace and demonstrating genuine care for clients.
  • Established strong rapport with clients through clear communication, active listening, and compassionate guidance.

Ressidence Ambassador

Solaz Luxury Collection
11.2018 - 07.2022
  • Enhanced resident satisfaction by promptly addressing concerns and providing personalized assistance.
  • Streamlined communication between residents and management, acting as a reliable liaison for both parties.
  • Organized successful community events to foster a sense of camaraderie among residents.
  • Coordinated maintenance requests, ensuring timely repairs and minimal disruption to residents'' daily lives.
  • Provided exceptional customer service by consistently exceeding resident expectations in all interactions.
  • Developed strong relationships with local businesses to provide exclusive discounts and offers for residents.
  • Created informative newsletters to keep residents informed about upcoming events, policy changes, and other important information.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Contributed to event marketing, sales and brand promotion.

Quality Assurance

Hotel Cabo Azul
11.2015 - 01.2017
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Identified issues, analyzed information and provided solutions to problems.
  • Enhanced case efficiency by streamlining legal research and documentation processes.
  • Reduced client risk exposure by providing accurate and timely legal advice on various matters.
  • Ensured compliance with laws and regulations through diligent review of contracts, agreements, and policies.

Elite and VIP Services

Villas Del Arco
02.2010 - 08.2014
  • Enhanced customer satisfaction by promptly addressing and resolving VIP guest concerns and requests.
  • Streamlined VIP check-in process for improved efficiency and reduced waiting times.
  • Developed strong relationships with clients, ensuring repeat business and loyalty from high-profile guests.
  • Collaborated with internal departments to create personalized experiences for VIP guests, elevating overall satisfaction levels.
  • Analyzed guest preferences to anticipate needs and provide tailored recommendations for activities, dining, and accommodations.
  • Coordinated exclusive travel arrangements for high-profile clients, guaranteeing smooth itineraries without complications or delays.
  • Served as the primary point of contact for all VIP-related inquiries, delivering prompt and accurate information at all times.
  • Organized special events catering to unique interests of high-profile clientele, resulting in memorable experiences that garnered positive reviews.
  • Leveraged strong organizational skills when planning elaborate itineraries for multi-day stays that included transportation arrangements alongside entertainment options catered towards specific interests preferences.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Skills

  • Positive attitude
  • Client Relationship Building
  • Customer service excellence
  • Problem-solving abilities
  • Quality Assurance
  • Effective communication
  • Sales and Operations
  • Meditation Guidance
  • Yoga Instruction
  • Reiki Mastery

Languages

Español e Ingles
Bilingual or Proficient (C2)

Timeline

Holistic Therapist

Private Client
11.2022 - 12.2023

Ressidence Ambassador

Solaz Luxury Collection
11.2018 - 07.2022

Quality Assurance

Hotel Cabo Azul
11.2015 - 01.2017

Elite and VIP Services

Villas Del Arco
02.2010 - 08.2014

Holistic Therapist

Sef Employed
07.2000 - Current

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Leticia Carranza Lebrija