Leticia Macarena Guillen Chávez
Guadalajara, Jalisco
Summary
Passionet about sports, Event operations specialist with 5 years of experience in international sports tournaments, accreditation and access control systems, COVID protocols enforcement, hospitality and athlete relations. Skilled in coordinating multicultural teams, managing restricted zones and operating large-scale events under pressure across global venues.
Overview
20
20
years of professional experience
Work History
Assistant Services for Profesional Tennis Players
BD GLOBAL Management
01.2023 - 11.2025
- Developed strong relationships with fellow players, coaches, trainers, officials, sponsors, media personnel, achieving a positive public image within the tennis community, by traveling all tournaments worldwide.
- Organizing hotels, flights and personal task and needs for players.
- Communication between players and tournaments worldwide
- Anticipating needs and solving unexpected situations
Supervisor for Players Services and Accreditation
ABIERTO MEXICANO DE TENIS ATP 500
02.2022 - 02.2023
- Reception of players and coaches and VIPs guest, ensuring the happy and successful environment, and Communication between tournament staff and players needs.
- Supervised daily operations of player services, ensuring adherence to event protocols and quality standards.
- Coordinated logistics for player check-ins, streamlining the accreditation process and minimizing wait times.
- Facilitated conflict resolution among staff, promoting a collaborative work environment.
- Collaborated with event organizers to address player needs and enhance overall event experience.
- Trained team members on accreditation processes, enhancing service delivery and operational efficiency.
Supervisor Players Acreditations &COVID Operations
ATP Los Cabos
07.2021 - 07.2022
- Coordinated player accreditation processes, ensuring compliance with ATP regulations and enhancing operational efficiency.
- Implemented training sessions for staff, focusing on COVID safety protocols and player interaction guidelines.
- Monitored budget expenditures, identifying cost-testing exams and optimizing resource allocation within the department.
- Led a team in executing COVID health protocols, fostering a safe environment for players and staff during events.
- Aply protocols in case of COVID positive cases for players and family, coaches, physiotherapist.
- Keeping a score of positive and negative cases and contact ATP staff and Medical team for following cases.
- Facilitated communication between departments, streamlining information flow and enhancing collaboration on operational matters.
- Developed reporting mechanisms to track player accreditation status, improving transparency and accountability.
- Managed scheduling for accreditation appointments, ensuring timely processing and minimizing overlaps.
- Resolved logistical challenges during events, maintaining operational continuity and addressing unexpected issues efficiently.
- Supported events by coordinating on-site COVID testing for players, ensuring compliance with health regulations.
General Manager
Le Roy Car
01.2006 - Current
- Led operational strategy development to enhance overall efficiency and service delivery.
- Implemented market analysis to identify growth opportunities and drive business expansion.
- Established performance metrics oversight to track progress and optimize team performance.
- Facilitated cross-department collaboration to streamline processes and improve communication.
- Optimized inventory management processes to reduce costs and improve service levels.
- Negotiated contracts with suppliers to secure favorable terms and reduce operational expenses.
- Cultivated partnerships with foreing businesses to foster community engagement and brand loyalty.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Accreditation & Players Services Operations.
Abierto Mexicano De Tennis
02.2021 - 02.2022
- Manage accreditation process, controlled access zones and credentials, security for athletes, coaches, family and friends media and VIPs.
- Led COVID related access restrictions and credentials blocking procedures. Collaborating with ATP operations world-wide and tournament medical teams.
- Managing health schedules for players Covid test appointments
- Facilitated communication between players and officials to resolve concerns promptly.
- Implemented accreditation procedures enhancing efficiency in player check-in processes.
- Developed protocols for staff on accreditation and player services.
- Controlling and canceling meals and acreditations when players left tournaments.
Event Operations Coordinator - Large Public Events
Expo Regional Ganadera De Jalisco
10.2013 - 10.2019
- Executed logistical arrangements for large public events, ensuring all components aligned with event objectives.
- Facilitated vendor negotiations and contracts, optimizing service delivery and cost-effectiveness.
- Coordinated transportation logistics for participants, enhancing overall event accessibility and experience.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
Education
University Degree - International Commerce
Universidad Del Valle De México
Mexico, México, MexicoMBA - Master in Sport Physioly, Ptherapy And Psychology
Centro Europeo De Masters Y Posgrados
Online09-2026
Diploma - Applied Neuroscience And Team Sports Psychology
Barcca Innovation Hub
Spain, Barcelona.10-2023
Skills
- Leadership and team building
- Effective problem resolution
- Process optimization expertise
- Collaborative team member
- Great service aptitudes and hospitality
- Adaptability
- Calm under pressure, resilience and stress management
- Solution oriented
- Strong communication
- Easy to make relationships
- Fluent in English, Spanish and right now learning French
- Open to travel and relocation
- Multicultural
Tennis and soccer lover.
I'm writting to express my strong interest in the regional manager accreditation operations- FIFA world cup 2026 position. I'm confident that my professional background in international is sporting events, accreditation management, hospitality coordination , and high perfomance athlete support aligns exceptionally well with the requirements outlined for this role.
I have experience working in professional tennis events such as the abierto mexicano de tennis (Acapulco) and the ATP Los Cabos open where I was directly responsible for managing players services, accreditation's access control and operational coordination inside the venue during the COVID period I add procedures regarding access restriction and accreditation security linked to covid testing working collaboratively with ATP. Operation and tournament medical teams. This experience gave me a deep understanding of multiplier access system, credentialing logistics and crisis response planning.
I have professional experience traveling 2 years. Working closely with top 20 players and multicultural teams across different countries, time zones and operational environments. Which developed my adaptability leadership and class cultural communication skills.
I am highly motivated to be a part of the FIFA world cup 2026 and I am fully available to relocate and travel between cities, including guadalajara, mexico, monterrey, or the ones needed, with my international mindset, background and large scaled, exporting events, accreditation experience and passion for global competition, snd sport, i'm prepare to contribute to delivering an outstanding tournament experience for athletes, media staff suppliers sponsors and spectators.
Thank you for considering my application. I would be honored to bring my skills and operational expertise to the FIFA 2026 team, and I look forward to the opportunity to interview.
Warm regards.
Timeline
Assistant Services for Profesional Tennis Players
BD GLOBAL Management
01.2023 - 11.2025
Supervisor for Players Services and Accreditation
ABIERTO MEXICANO DE TENIS ATP 500
02.2022 - 02.2023
Supervisor Players Acreditations &COVID Operations
ATP Los Cabos
07.2021 - 07.2022
Accreditation & Players Services Operations.
Abierto Mexicano De Tennis
02.2021 - 02.2022
Event Operations Coordinator - Large Public Events
Expo Regional Ganadera De Jalisco
10.2013 - 10.2019
General Manager
Le Roy Car
01.2006 - Current
University Degree - International Commerce
Universidad Del Valle De México
MBA - Master in Sport Physioly, Ptherapy And Psychology
Centro Europeo De Masters Y Posgrados
Diploma - Applied Neuroscience And Team Sports Psychology
Barcca Innovation Hub