Liletta Proctor

• Provide daily, virtual, 15 minute sessions of Science of Reading-based, Common Core-aligned, literacy tutoring to K–8 students in U.S. public schools.
• Motivate students towards learning and studying to build self-confidence and reduce fear of failure.

Provide one-to-one and small-group literacy tutoring to K-8 grade students in U.S. public schools through reading and discussion of skill-level appropriate texts.

• Provide regular progress reports for parents and educators, maintaining open lines of communication about student achievements and challenges

• Engage, inspire, humor and coach adult professionals with A2 - B2 CEFR English language proficiency levels to build confidence in their English-speaking skills.
• Provide one-on-one, customized tutoring sessions, with instruction tailored to align with student's specific needs and interests.
• Employ wide-ranging, free-flowing conversation, reading and discussion of texts on various topics, listening and discussion of audio files and role play to increase knowledge of American English grammar, vocabulary, pronunciation, phrasal verbs and idioms.
• Enhance and ensure students understanding by incorporating relatable, real-life examples into lessons.

As AmeriCorps Vista volunteer, built volunteer capacity at 26 social services programs in the Washington, DC metro area.

● Collaborated in development and execution of processes to recruit personnel for ongoing or one- time, in-person, and remote volunteer assignments.

● Participated in revision and implementation of processes to identify recruitment targets, recruit volunteers and screen prospective volunteers

● Assisted in pre-employment processing to review security information from background checks.

● Reviewed documents to ensure completeness, compliance and timely submission for volunteer onboarding

●Devised and implemented process to coordinate IT staff and new volunteers to ensure efficient and appropriate access to technology resources.

● Updated and maintained case-tracking system to process investigations

● Facilitated meetings delivered presentations via ZOOM and Microsoft Teams.

Managed ~20 IT professionals in in development and deployment of new software features and functionality for financial reporting systems used by bank regulators throughout the United States.

● Led knowledge transfer efforts during contentious contract transition

● Consulted with and advised customers to define and refine requirements

● Worked in a team setting to accomplish stated goals and work assignments

● Organized work with competing priorities to facilitate on-time delivery of project goals within budget

● Managed and adapted to a constantly changing workflow in a fast-paced environment

● Collaborated with stakeholders to devise new processes for meeting work objectives

Conducted reading assessments, provided small-group and individual pull-out tutoring, and other academic support to students and teachers at private elementary school.

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• Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
• Worked with teachers to design lesson plans and coordinate activities for classes
• Assisted in implementation of new learning tools, systems and materials
• Kept students on-task with proactive behavior modification and positive reinforcement strategies
• Monitored students during quizzes and tests
• Graded assignments and reported individual progress to teacher
• Distributed tests, assignments and handouts per teacher specifications
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher

Devised and implemented Program Management Office (PMO) processes and Agile methodologies for new Oracle Delivery Center.

● Launched Oracle Delivery Center (ODC) for Agile initiatives throughout the SEC

● Developed and delivered presentations to business units to publicize ODC

● Engaged and advised customers in requirements gathering, definition and refinement

● Worked on various projects concurrently and organized work with competing priorities

● Collaborated with various internal stakeholders to devise processes for meeting work objectives

● Established and tracked project timelines to meet established priorities and deadlines

● Examined incoming and outgoing documents for completeness, required signatures, and accuracy

Managed software development projects and Production Support tasks for customer-facing financial system with 600+ user base at locations throughout the United States.

● Established, organized, delegated, and tracked project tasks to meet priorities and deadlines

● Facilitated biweekly status meetings with C-level executives

● Facilitated monthly meetings with business stakeholders

● Collaborated with various internal stakeholders to plan and support contiguous software development and infrastructure tasks on integrated systems

● Used automated systems to input data and generate reports

● Provided guidance to customers and Service Desk regarding new processes and functionality

● Conducted root cause analysis and provided troubleshooting for issues with automated systems