Liana Co
Lloydminster
Summary
Dedicated professional with strong customer service skills. Proven ability to efficiently manage transactions and enhance customer experiences. Committed to reliability and teamwork in fast-paced environments.
Reliable medical office assistant skilled in written and verbal communication. Demonstrated ability to manage patient records and improve clinic operations. Ready to leverage expertise in customer relations and administrative support.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Cashier
Loblaws
Lloydminster AB
11.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through diligent tracking of sales and returns.
- Assisted customers with product inquiries, providing exceptional service and support.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on register operations and customer service techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced shopping experience, provided product information and location assistance.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Medical Office Assistant
Saskatchewan Health Authority
4910 50 Street Lloydminster, Saskatchewan S9V 1L7
03.2018 - Current
- Assisted with patient scheduling and appointment management to ensure efficient clinic operations.
- Maintained accurate patient records using electronic health record systems to enhance data integrity.
- Provided front-desk support, greeting patients and managing incoming calls for improved service delivery.
- Processed insurance claims and verified coverage to facilitate timely reimbursement for services rendered.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Improved accuracy of patient records with meticulous data entry and management.
Supervisor
Tim Hortons
Lloydminster
07.2013 - 03.2017
- Supervised daily operations, ensuring high-quality service and product consistency.
- Trained and mentored new staff, fostering a collaborative team environment.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Implemented training programs to enhance employee skills and performance standards.
- Monitored compliance with health and safety regulations, promoting workplace safety initiatives.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Developed strategies to increase sales through promotional activities and upselling techniques.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Medical Office Assistant Certificate - Health Care Administration
ICS
Canada04-2021
Bachelor of Arts - Liberal Arts
Centro Escolar University, Manila
Philippines06-2000
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Payment processing
Languages
English
Bilingual or Proficient (C2)
tagalog
Bilingual or Proficient (C2)
Timeline
Cashier
Loblaws
11.2024 - Current
Medical Office Assistant
Saskatchewan Health Authority
03.2018 - Current
Supervisor
Tim Hortons
07.2013 - 03.2017
Medical Office Assistant Certificate - Health Care Administration
ICS
Bachelor of Arts - Liberal Arts
Centro Escolar University, Manila
Referrals
Tammy Labrash
Manager SHA
306 821 1536
Marc Sambrano
Supervisor Super Store
780 871 8050
Alma Wenceslao
Restaurant Manager
Tim Hortons East Branch
306 825 5331