Lidia Esmeralda Torres
Tijuana, Baja California
Summary
Proactive Onboarding Specialist and Customer Service Representative with extensive experience in expediting hiring processes and resolving customer complaints. Skilled in documentation, technical support, and proactive problem-solving with a strong focus on customer satisfaction. Bringing a detail-oriented approach to improve customer interactions and streamline onboarding. I very much like being able to provide solutions that would benefit both the customer and the company as well so we can have a good relationship with each and every customer that is using the product.
Overview
5
5
years of professional experience
Work History
Onboarding Specialist
TaskUs
10.2020 - 07.2023
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Completed required criminal, credit, or drug tests for new hires.
Customer Service Representative
First Kontact Center
01.2020 - 10.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed product knowledge to provide solutions based on individual customer needs.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
E-hound Media
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
High School Diploma -
CETis 156
Tijuana, Baja California, Mexico08.2019
Skills
- Customer Service
- Live chat support
- Technical Support
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Product and service solutions
- Documentation
Timeline
Customer Service Representative
E-hound Media
10.2023 - Current
Onboarding Specialist
TaskUs
10.2020 - 07.2023
Customer Service Representative
First Kontact Center
01.2020 - 10.2020
High School Diploma -
CETis 156
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