LIDIA LUCIA ALANIS GARZA
Allende
Summary
Dynamic leader with a proven track record at SUPER AGENCY, adept in Operations Management and excelling in communication. Spearheaded major projects, achieving significant improvements in client satisfaction and operational efficiency. Skilled in Human Resources Management and strategic planning, I drive team success and organizational growth through innovation and effective problem-solving.
Overview
14
14
years of professional experience
Work History
General Director
Mundo Tools Service
Allende, Nuevo León, México
03.2010 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
Human Resources Assistant
Smith And Sommers
Monterrey, Nuevo León, Mexico
07.2017 - 12.2021
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Senior Key Account Executive
SUPER AGENCY
Monterrey, Nuevo León
12.2015 - 01.2019
- Resolved escalated issues promptly, maintaining high levels of client trust and satisfaction throughout the process.
- Conducted regular account reviews, evaluating performance against set targets to ensure alignment with overarching objectives.
- Collaborated closely with marketing team members to develop targeted collateral materials that addressed specific client pain points.
- Streamlined communication channels between company departments, improving efficiency and productivity.
- Assessed client feedback and implemented necessary changes for continuous improvement in performance metrics.
Education
Bachelor of Arts - Graphic Design
Facultad De Artes Visuales, UANL
Monterrey, Mexico12.2009
Skills
- Operations Management
- Human Resources Management
- Verbal and written communication
- People Management
- Team Management
- Creativity and Innovation
- Strategic Planning
- Issues Resolution
- Organizational Development
- Talent Acquisition
- Budget Control
- Logistics Management
Timeline
Human Resources Assistant
Smith And Sommers
07.2017 - 12.2021
Senior Key Account Executive
SUPER AGENCY
12.2015 - 01.2019
General Director
Mundo Tools Service
03.2010 - Current
Bachelor of Arts - Graphic Design
Facultad De Artes Visuales, UANL