Ligia Márquez
Master In Logistics And International Business
La Paz
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
Customer Service Director
TUM TRANSPORTISTAS UNIDOS MEXICANOS DIVISION NORTE, S.A. DE C.V.
1 2015 - 9 2021
- Developed Tracking reports for the fulfilment of the objectives of the area to create preventive and corrective action plans
- Ensured the fulfillment of 95% Service Level
- Implemented KPIs for the different customers
- Prepared Monthly Executive Reports for Senior Manager and Vice President
- Developed and implemented procedures to increase customer satisfaction
- Directed and managed 28 people for effective communication with more than 150 customers, providing service 24 hours a day and reduce 50% answer timing
- Coordinated an average of 9,500 monthly shipments of Inbound, Outbound and National routes
- Collaborated in the accreditation from Ford Motor Co
- For the Q1 and Word Excellence Awards recognition in 2012, maintaining a 98.5% service level compliance
- Collaborated in the ISO 9000 Certification process in 2002, participated in annual recertification audits during more than 18 years.
Customer Service Manager
TUM TRANSPORTISTAS UNIDOS MEXICANOS DIVISION NORTE, S.A. DE C.V.
2010.01 - 2014.12
Customer Service Chief
TUM TRANSPORTISTAS UNIDOS MEXICANOS DIVISION NORTE, S.A. DE C.V.
2003.01 - 2009.12
Account Executive
TUM TRANSPORTISTAS UNIDOS MEXICANOS DIVISION NORTE, S.A. DE C.V.
1996.09 - 2002.12
Education
Master in Logistics and International Business -
Anahuac University
2005.01 - 2007.05
Diploma in Business Logistics - undefined
ITAM
1998.01 - 2000.05
Bachelor’s degree in Marketing - undefined
ITESM-CEM
1990.01 - 1994.05
Skills
Microsoft and Office Tools
Languages
English
Upper intermediate (B2)
Spanish
Advanced (C1)
Timeline
Customer Service Manager
TUM TRANSPORTISTAS UNIDOS MEXICANOS DIVISION NORTE, S.A. DE C.V.
2010.01 - 2014.12
Master in Logistics and International Business -
Anahuac University
2005.01 - 2007.05
Customer Service Chief
TUM TRANSPORTISTAS UNIDOS MEXICANOS DIVISION NORTE, S.A. DE C.V.
2003.01 - 2009.12
Diploma in Business Logistics - undefined
ITAM
1998.01 - 2000.05
Account Executive
TUM TRANSPORTISTAS UNIDOS MEXICANOS DIVISION NORTE, S.A. DE C.V.
1996.09 - 2002.12
Bachelor’s degree in Marketing - undefined
ITESM-CEM
1990.01 - 1994.05
Customer Service Director
TUM TRANSPORTISTAS UNIDOS MEXICANOS DIVISION NORTE, S.A. DE C.V.
1 2015 - 9 2021
Similar Profiles
Any Yamali MaradiagaAny Yamali Maradiaga
Quality Assurance Supervisor at AZUCARERA DEL NORTE S.A DE C.V.Quality Assurance Supervisor at AZUCARERA DEL NORTE S.A DE C.V.
Karla CarrilloKarla Carrillo
Project Manager at Altta Homes Norte S. De R.L. De C.V.Project Manager at Altta Homes Norte S. De R.L. De C.V.
Francisco Javier Cruz GarciaFrancisco Javier Cruz Garcia
Meat Process Worker at Procesadora De Aves Y Sus Derivados De Tehuacán S.A. De C.V.Meat Process Worker at Procesadora De Aves Y Sus Derivados De Tehuacán S.A. De C.V.