Hi, I’m
Ana Lilia Araiza Montero
Drafter
Guadalajara
Summary
Dynamic and professional, excelling in client relations and document management. Detail-oriented and deadline-driven, I enhanced client satisfaction by promptly addressing concerns and collaborating effectively with teams. Skilled in decision-making and communication while working under pressure.
Overview
2
Languages
8
years of professional experience
Work History
Conway Law Group
Drafter
11.2025 - Current
Job overview
- Maintained organized records of revisions and documentation to make sure that the cases and clients needs and requests were being followed.
- Increased overall client satisfaction rates by promptly addressing issues or concerns, making necessary adjustments as needed.
- Participated in regular meetings with project teams to discuss progress updates, challenges faced, potential solutions, ensuring smooth coordination among all parties involved.
- Ensured timely completion of tasks by diligently adhering to project schedules and meeting established deadlines.
Alorica
Bilingual Customer Service Representative
07.2018 - 05.2024
Job overview
- Provided bilingual support to customers, enhancing communication and satisfaction.
- Resolved inquiries efficiently through various channels, including phone and chat.
- Utilized CRM software to track customer interactions and streamline service processes.
- Collaborated with team members to improve service delivery and response times.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Education
Colegio De Bachilleres Del Estado De JaliscoCalle Pedro Moreno 1491 Americana 44160 Guadalajar
High School Diploma
06.2026
Skills
Document requirements
Detail-oriented
Deadline oriented
Works Well Under Pressure
Team collaboration
Decision-making skills
Client relations
Communication skills
Timeline
Drafter
Conway Law Group
11.2025 - Current
Bilingual Customer Service Representative
Alorica
07.2018 - 05.2024
Colegio De Bachilleres Del Estado De Jalisco
High School Diploma