Liliana Alonso Garibay

• Spearheaded AI-enabled process automation to reduce operational overhead and improve contract compliance.
• Account Management for $2M/year of Service Delivery of client-based Governance to multiple fortune 500 clients. Overseeing delivery, executive client engagement, performance reporting, and service quality.
• Architected and operationalized comprehensive Vendor Management Office (VMO) frameworks, including governance charters and operating models, to ensure 100% contractual compliance across global IT/BPO ecosystems.
• Served as a Senior Strategic Advisor to C-level stakeholders on complex contract interpretation, risk mitigation, and conflict resolution with global IT Service Providers.
• Directed global offshore teams and multi-stakeholder environments to ensure delivery alignment, overseeing the drafting and negotiation of SOWs, Change Orders, and master agreements.
• Facilitated high-impact training for 100+ end-users (clients and suppliers) on automated governance tools, fostering a culture of continuous improvement and technological adoption.

• Orchestrated governance frameworks for high-value IT Service Agreements (ITSAs), ensuring 100% contractual compliance and the realization of strategic business value for Fortune 500 clients.
• Architected and enforced VMO operational processes, establishing rigorous standards for service levels (SLAs), pricing provisions, and contractual adherence across diverse outsourced ecosystems.
• Pioneered Latin American market growth by partnering with cross-functional business units to prospect and secure LATAM clients, leveraging deep regional expertise.
• Facilitated international business development through the strategic translation and adaptation of complex business presentations and process frameworks for the LATAM market.

• Served as a Subject Matter Expert (SME) in contract interpretation, providing critical guidance to Client Points of Contact (PoCs) to navigate complex legal language and operational obligations.
• Advanced the transparency of contractual performance by implementing rigorous tracking and reporting mechanisms for all deliverables, ensuring zero-gap compliance.
• Orchestrated cross-functional collaboration between offshore delivery teams, multi-vendor ecosystems, and executive client stakeholders to ensure seamless service alignment.
• Spearheaded the Contract Change Management (CCM) process, mitigating financial and operational risks during complex scope evolutions and contract renewals.

• Contract Management of Information and Technology Outsourcing Agreements
• Ensured Contract Compliance and Risk Mitigation
• Negotiated and drafted contract documents (Amendments, Change Requests, Statement of Works, etc.)

Strategic Risk Mitigation & Pre-Bid Assessment

• Architected comprehensive Contract Assessments for high-value EPC projects within the Oil, Gas, and Energy sectors, identifying critical legal obstacles and regulatory risks during the bid phase.
• Delivered Strategic Reporting to the Commercial Department, providing data-driven legal insights that directly influenced bidding strategies and project feasibility.
• Contract negotiation and settlement
• Drafted, reviewed and translated of contracts, amendments, subcontracts, and correspondence.
• Coordinated with external counsel on legal and administrative matters.

• Corporate Legal practice
• Successfully managed the incorporation of over 25 companies under Mexican law, ensuring compliance
• Drafting of board meeting minutes, shareholders documents for multinational corporations.
• Management of stockholders’ logbooks for Clients