LILIANA IBARRA
Marketing
Monterrey
Summary
Project Manager with three years of experience leading the technological well-being of the entire company. Expert in aligning human and technical resources to optimize return on investment and accelerate business progress. Dedicated to optimizing the performance of available resources while designing cost-effective upgrade paths.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
PMO Analyst
Project Manager Office
11.2022 - Current
- Responsible for customer requests, including forecast updates, purchase orders, and the shipment of materials.
- Relationship with the various areas within the plant to ensure the timely delivery of materials.
- SAP system management for different transactions required when shipping the order
- Manage stakeholder expectations through presentations, status reports, and defined metrics.
- Improve overall team productivity by setting clear expectations, prioritizing, and providing guidance as needed to complete tasks.
- Generate comprehensive project plans with clearly defined objectives, timelines, and resource requirements.
- Increased projects of 45% in Mexico site
Contract Administrator
FRISA AEROSPACE
02.2022 - 11.2022
- Responsible for negotiating sales contracts for the aerospace industry.
- Plant forecast management.
- Knowledge in SAP
- Preparation of customized reports according to project needs
- Guarantee different contracts for optimal sales throughout the year
- Contract oversight for more than three different departments, utilizing both manual and automated strategies.
- Higher revenue of 50% because of higher efficiency for contract service
Agente De Servicio al Cliente / Sector Bilingue
Teleperformance/Área bancaria Chime
09.2020 - 08.2021
- Customer relationship management.
- Collection assistant.
- Marketing for different brands.
- Support in clarifying doubts.
- Resolved customer complaints with empathy, which resulted in high satisfaction and increased reliability towards the company.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving potential conflicts with the bank
Education
Marketing - Marketing With An Emphasis On Communication
Universidad Regiomontana
Monterrey, Nuevo León, Mexico 01.2019 - 12.2022
High School Diploma -
Universidad Regiomontana
Monterrey, Nuevo León, Mexico 05.2015 - 08.2017
Skills
- English - Advanced
- Mandarin Chinese - Intermediate
- Effective Communication
- Negotiation Skills
- Decision-Making
- Problem-Solving
- Customer Service Management
- SAP and Oracle Systems Management
- Forecast Management
- Microsoft Systems Management
Certification
TOEFL, 501, Avalado por Talisis
Timeline
PMO Analyst
Project Manager Office
11.2022 - Current
Contract Administrator
FRISA AEROSPACE
02.2022 - 11.2022
Agente De Servicio al Cliente / Sector Bilingue
Teleperformance/Área bancaria Chime
09.2020 - 08.2021
Marketing - Marketing With An Emphasis On Communication
Universidad Regiomontana
01.2019 - 12.2022
High School Diploma -
Universidad Regiomontana
05.2015 - 08.2017
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