Liliana Martínez Ramírez
Miguel Hidalgo
Summary
Forward-thinking and organized project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders, seeking entry-level opportunities to expand skills while facilitating company growth
Overview
6
6
years of professional experience
Work History
Project Manager Sr.
Nomitek S.A. de C.V.
Mexico City
06.2021 - Current
- · To conduct and/or lead regular status meetings with internal teams, external and multicountry partners and clients to track progress against established milestones.
- · To collaborate closely with senior and director management on long-term strategic planning initiatives related to projects in development or execution stages.
- · To draft reports summarizing progress made on projects for review by executive leadership team.
- · Maintained records of all documents related to each project including specifications, changes, invoices.
- · To ensure compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project due to confidentiality of the information.
- · To implement effective communication protocols between internal teams working on different aspects of a given project.
- · To actively seek out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- · To managed multiple projects with competing deadlines simultaneously.
- · To monitor progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- · Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- · To identify project needs by reviewing project objectives and schedules..
- · To submitted project deliverables to clients, consistently adhering to quality standards.
Sales Assistant
Nomitek S.A. de C.V.
Mexico City
03.2019 - 06.2021
- · To organize and maintain filing systems for documents and records.
- · To quote additional services
- · To scheduled meetings for internals teams.
- · To provide administrative support to senior management team.
- · To developed positive relationships with internal customers through effective communication techniques.
- · To proofread documents prior to distribution to ensure accuracy of content.
- · To enter data into databases accurately and efficiently.
- · To archived confidential material securely following established procedures.
- · To answer incoming calls and record accurate messages.
- · To encouraged and improve cross-department internal communication.
Customer Care Support
Fast Forward Consolidators S.A. de C.V.
Mexico City
06.2018 - 10.2018
- To provide excellent customer service by responding to inquiries in a timely and professional manner.
- To assist customers with product selection, order placement, and payment processing.
- To resolve customer complaints quickly and efficiently.
- To maintain accurate records of customer interactions and transactions.
- To identified opportunities to upsell additional products or services when appropriate.
Education
Administration - Business Administration And Management
Facultad De Contaduría Y Administración, UNAM
Mexico City07-2017
Skills
- Project Implementation, Coordination, Documentation & Deadlines
- Customer service
- Information Confidentiality
- Effective Written And Verbal Communication
- Cross-Functional Team Collaboration
- Project Implementation
- Root Cause Analysis
- Gathering Requirements
- Conflict Resolution
- Client Communications & relations
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
German
Beginner
A1
Chinese (Mandarin)
Beginner
A1
Timeline
Project Manager Sr.
Nomitek S.A. de C.V.
06.2021 - Current
Sales Assistant
Nomitek S.A. de C.V.
03.2019 - 06.2021
Customer Care Support
Fast Forward Consolidators S.A. de C.V.
06.2018 - 10.2018
Administration - Business Administration And Management
Facultad De Contaduría Y Administración, UNAM
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