Liliana Vasquez
Summary
Resourceful Contact Center Agent known for high productivity and efficient task completion. Possess strong capabilities in customer service, conflict resolution, and data entry. Excel in communication, empathy, and problem-solving, ensuring positive interactions and resolutions in fast-paced environments. Committed to enhancing customer satisfaction through attentive service and skilled issue handling.
Overview
19
19
years of professional experience
2004
2004
years of post-secondary education
Work History
Agent of contact center
Telvista Mexicali
Mexicali
07.2025 - 01.2026
- Assisted customers with inquiries and complaints, providing timely resolutions and enhancing overall service experience.
- Utilized call center software to log customer interactions, ensuring accurate documentation and streamlined communication.
- Collaborated with team members to address high-volume call demands, maintaining service levels and customer satisfaction.
- Handled escalated calls professionally, resolving issues efficiently and contributing to a positive customer relationship.
- Developed effective listening skills while addressing diverse customer needs, improving overall service delivery and response time.
Security Officer
Boyd & Associate
Palm Desert California
12.2006 - 05.2008
- Monitored premises to ensure safety and security, promptly addressing incidents to maintain a secure environment.
- Conducted regular patrols and inspections, identifying potential security risks and implementing preventive measures.
- Assisted in the development of emergency response plans, fostering staff awareness of safety procedures and protocols.
- Collaborated with law enforcement during incidents, effectively communicating critical information to ensure rapid resolution.
Education
Coachella Valley High-school
Thermal, CaTimeline
Agent of contact center
Telvista Mexicali
07.2025 - 01.2026
Security Officer
Boyd & Associate
12.2006 - 05.2008
Coachella Valley High-school