LILIANA A. FLORES
PROJECT AND CONTINUOS IMPROVEMENT MANAGER
Querétaro City,QUE
Summary
Dynamic Commercial and Project Manager with a proven track record within the companies I worked for, as well as my customers, excelling in strategic planning and cross-functional team collaboration. Expert in project development and stakeholder engagement, I have successfully driven improve initiatives that enhanced productivity and reduced costs, while mentoring teams to foster a culture of continuous improvement.
Overview
29
29
years of professional experience
Work History
Commercial and Project Manager
Mexico Escapes
08.2018 - Current
- Successfully create my own company managging multiple projects simultaneously .
- Defining Our product , based in several 5 phases projects to get the ideal product for our company.
- Focusing the Market. To get the segment market target I ran Marketing Projects which within the Execution phase had several marketing intelligence activities such as Segmentation by Vacation Consumer Preferences, Age and Acquisitions power. Getting our Market target that best accomplished our product. Cost Analysis and Publicity Projects. alignment with organizational goals.
- Over 300 satisfied and recurrent customers.
Commercial and Project Manager
CERTel
06.2011 - 07.2016
- Successfully managed critical projects for key Customers such as Telephonic Network System for Kiekert de Mexico which I Analyze, redesigned and planned as a 2 execution phases implementation project involving system infrastructure equipment implementation, controls and maintenance. And a Cisco Telepresence System for the Puebla Government trough the creation of a multitask team with the Conacyt Federal Government, Cisco experts and our System Engineers where my rol was coordinate and manage the full project supported for our CEO and the customer.
- Trained the sales force to Identified plans and customer resources needed required to meet customer project goals and objectives.
- Monitored and Coach sales force project performance to identify areas of improvement and make adjustments.
Black Belt Manager
SKF
07.2008 - 09.2009
- Maximized performance by monitoring daily activities and mentoring Green Belts teams.
- Championed the use of data-driven decision-making processes throughout the organization, fostering a culture of evidence-based problem-solving methods.
- Mentored Green Belts in Lean Six Sigma principles, enhancing their skills and contributing to overall organizational success.
- Reduced product defects by closely monitoring production processes and identifying areas for improvement.
- Improved process efficiency by implementing Lean Six Sigma methodologies and coaching team members.
- Streamlined supply chain management, resulting in reduced lead times and cost savings.
- Analyzed data trends to identify opportunities for cost reduction, leading to significant financial savings for the organization.
- Established a robust system for tracking project progress, facilitating accurate reporting and informed decision making at all levels of management.
- Optimized manufacturing processes by conducting thorough root cause analysis, leading to increased productivity.
Continuous Improvement Leader
SKF
01.2006 - 07.2008
- Established performance metrics to track progress against objectives and drive continuous improvement efforts.
- Collaborated with cross-functional national and cross countries such as Germany and Italy teams to develop best practices for consistent project management approaches throughout the organization.
- Implemented process improvements that increased productivity and reduced supply chain cycle times for key operations.
- Applied root cause analysis techniques to identify areas for improvement within existing processes and systems. Specially those whose ended in a expedited orders.
- Promoted a culture of innovation and continuous improvement by leading by example, sharing best practices within the Supply, Production and Logistics Areas.
- Collaborated with key stakeholders on new product introductions, aligning supply chain capabilities with projected demand requirements for successful launches.
- Developed contingency plans for potential supply disruptions, specially with intercontinental suppliers, mitigating risks and minimizing impacts to business operations.
- Collaborated with cross-functional teams to identify supply chain bottlenecks and develop targeted improvement strategies.
Project Leader in Marketing Intelligence
SKF
09.2002 - 12.2005
- Project Manager for the two main Corporate Projects within 2003 and 2004 "More with SKF" a Customer loyalty and growth Partnership engagement. Conduct assessments and discussed project's goals and objectives for each one of the partners. Project Plan, Execution, Control, Launch and Closeness. And Siebel, a CRM System to clarify customer information, preferences, needs, agenda, etc. Both projects were successfully monitored and launched with their optimums results.
- Achieved project success by efficiently allocating resources and managing schedules.
- Consistently met deadlines by diligently tracking progress and implementing effective time management strategies.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
- Optimized website content for improved search engine rankings and increased web traffic.
- Conducted market research to identify trends, informing product development and positioning strategies.
Customer Integral Solutions and Marketing Manager
Xerox
01.1996 - 01.2002
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Implemented customer feedback loops, refining marketing strategies for improved customer satisfaction.
- Conducted market research to identify new opportunities and target markets.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Captured new customers by optimizing business strategies and launching projects to diversify offerings.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Continuously sought feedback from both customers and team members alike to identify opportunities for process improvement or enhancement of service offerings.
- Led regular team meetings to discuss ongoing projects, share updates, address concerns, and facilitate collaboration among team members.
- Conducted thorough analyses of project outcomes to identify areas for improvement and implement necessary changes in subsequent projects.
Education
Bachelor of Science - Informatics
INSTITUTO TECNOLOGICO DE PUEBLA
PUEBLA 05.2001 -
Skills
Cross-functional experience in customer delivery
Timeline
Commercial and Project Manager
Mexico Escapes
08.2018 - Current
Commercial and Project Manager
CERTel
06.2011 - 07.2016
Black Belt Manager
SKF
07.2008 - 09.2009
Continuous Improvement Leader
SKF
01.2006 - 07.2008
Project Leader in Marketing Intelligence
SKF
09.2002 - 12.2005
Bachelor of Science - Informatics
INSTITUTO TECNOLOGICO DE PUEBLA
05.2001 -
Customer Integral Solutions and Marketing Manager
Xerox
01.1996 - 01.2002
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