Liliana Berenice Tapia Alfaro
Business Development
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
The Home Depot Inc
04.2024 - Current
- Enhance customer satisfaction by resolving inquiries effectively and efficiently.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicate with customers to identify needs and expectations.
- Reduce customer complaints with proactive issue identification and resolution strategies.
- Manage a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Business Development Executive/ Sales
Planet Youth
03.2020 - 04.2024
- Communicated directly with customers and partners to build strong business networks and relationships.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Front Desk Agent
Aeromexico
07.2019 - 02.2020
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Educated passengers on safety protocols throughout their journey, enabling them to feel secure during the flight.
International Trade Intern
Freudenberg Filtration
01.2015 - 03.2019
- Analyzed performance metrics to identify areas for improvement within the logistics process, driving continuous growth in operational efficiency.
- Enhanced global trade relations by researching and analyzing international market trends and opportunities.
- Monitored currency fluctuations to advise management on optimal timing for foreign exchange transactions, minimizing financial risk.
Education
BBA -
Universidad De Leon
León, Guanajuato, Mexico 05.2001 -
Skills
Customer Service
Data Entry
First Call resolution
Problem Resolution
Customer Relationship Management
Database Research
Appointment Scheduling
CRM Software
Documentation And Reporting
Timeline
Customer Care Representative
The Home Depot Inc
04.2024 - Current
Business Development Executive/ Sales
Planet Youth
03.2020 - 04.2024
Front Desk Agent
Aeromexico
07.2019 - 02.2020
International Trade Intern
Freudenberg Filtration
01.2015 - 03.2019
BBA -
Universidad De Leon
05.2001 -