Microsoft Word, Excel, Outlook
LILIAN INDELIA ROMERO ESPINOSA
Administrator
Tijuana, Baja California
Summary
Experienced administrative manager with a strong focus on efficiency, compliance, and team coordination. Proven track record of leading teams, managing schedules, overseeing inventory, and streamlining operations. Skilled in customer service, staff supervision, and administrative tasks. Detail-oriented and energetic, consistently striving to optimize processes and deliver exceptional results.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Food and Beverage Manager
Papaloquelite
Tijuana, B.C.
03.2024 - 09.2024
- Oversaw daily operations and administrative logistics, including supply ordering and vendor coordination
- Supervised team schedules, training, and performance evaluation
- Handled customer correspondence and resolved issues to maintain service standards
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Food and Beverage Supervisor
The Alida
Savannah, GA.
03.2023 - 02.2024
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area facilities.
- We decrease our food cost from 23% to 18%
- Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained a clean and organized work environment to ensure compliance with company standards.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
Food and Beverage Trainee
The Alida
Savannah, GA
05.2022 - 03.2023
- Greeted guests warmly to foster welcoming environment.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
Food and Beverage Manager
El Rinconcito Poblano
Tijuana, B.C.
01.2019 - 03.2020
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Resolved customer complaints involving food or beverage quality and service.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- We improve our Google rate from 4.0 to 4.5
Chef De Rang
Les Etangs de Corot
Ville-d’Avray, Île-de-France
09.2017 - 01.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Established effective communication between front-of-house and back-of-house teams to streamline restaurant operations.
- Provided support during busy periods by taking on additional responsibilities such as bartending or expediting when needed.
- Verified clearing of dishes, silverware and used glasses within reasonable amount of time after guests finished eating.
Hostess / Cocktail Server
El Parrillaje
Puebla
10.2014 - 05.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite drinks delivery and maintain high levels of guest satisfaction throughout their meal.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
MBA - Green MBA
Universidad Del Medio Ambiente
Acatitlán, México 01.2024 - Current
MBA - Financial Management For Hotels And Restaurants
ISU Universidad
Puebla City, Puebla, Mexico 01.2023 - 05.2024
Bachelor of Administration - Hotel And Restaurants Management
ISU Universidad
Puebla City, Puebla, Mexico 08.2014 - 12.2018
Skills
Office administration
Inventory control
Food and beverage operations
Effective team collaboration
Clear interpersonal communication
Punctual and diligent
Meticulous attention to detail
Sensitive data discretion
Certification
Pernod Ricard USA
Software
Google Workspace
Teams, Zoom and Meet
Interests
ESG
ODS
Timeline
Food and Beverage Manager
Papaloquelite
03.2024 - 09.2024
MBA - Green MBA
Universidad Del Medio Ambiente
01.2024 - Current
Food and Beverage Supervisor
The Alida
03.2023 - 02.2024
MBA - Financial Management For Hotels And Restaurants
ISU Universidad
01.2023 - 05.2024
Food and Beverage Trainee
The Alida
05.2022 - 03.2023
Food and Beverage Manager
El Rinconcito Poblano
01.2019 - 03.2020
Chef De Rang
Les Etangs de Corot
09.2017 - 01.2018
Hostess / Cocktail Server
El Parrillaje
10.2014 - 05.2017
Bachelor of Administration - Hotel And Restaurants Management
ISU Universidad
08.2014 - 12.2018
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