Lina Baza De La Rosa
Bussines Administration
Estado De México
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Excecutive Account
Transporte Empresarial y de Personal, S.A. de C.V.
Estado de México
11.2019 - 04.2021
- Resolved problems, improved operations and provided exceptional service.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Document Controller Manager
Alstom Transport
Ciudad de México, Monterrey y Guadalajara
11.2009 - 10.2016
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for weekly and monthly reporting.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in fast-paced environment.
- Created plans and communicated deadlines to complete projects on time.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Account Manager Intern
Automatización de Servicios Productivos, S.A. de C.V.
Ciudad de México
06.2006 - 07.2009
- Supported day-to-day account management for company clients.
- Strengthened relationships with current accounts through consistent and frequent communication.
- Monitored sales team to increase understanding of developing client relationships, managing long-term accounts and resolving issues.
- Researched prospective new accounts to expand retailer base.
- Assisted sales team in developing and implementing personal process to enhance client experiences and increase account longevity.
- Created timely and accurate reports, internal documents and client deliverables.
- Worked collaboratively with sales team to identify and target market opportunities.
- Trained new employees on customer service.
Education
BBA - Business Administration
Escuela Bancaria Y Comercial
Ciudad De México 06.1991 - 12.1996
Skills
Key account management
Timeline
Excecutive Account
Transporte Empresarial y de Personal, S.A. de C.V.
11.2019 - 04.2021
Document Controller Manager
Alstom Transport
11.2009 - 10.2016
Account Manager Intern
Automatización de Servicios Productivos, S.A. de C.V.
06.2006 - 07.2009
BBA - Business Administration
Escuela Bancaria Y Comercial
06.1991 - 12.1996
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