Linda Arriaga
San Diego, CA
Summary
Dedicated and compassionate professional with a background in case management providing trauma-informed care and empowering the lives of many through empathy and a client-centered approach. Eager to transition into a role as a Domestic Violence Shelter Advocate,to apply trauma-informed care practices. Committed to providing unwavering support, advocacy, and empowerment to survivors of domestic violence, ensuring a safe and inclusive environment where individuals from all backgrounds receive the specialized care needed for their unique journey towards healing and recovery.
Overview
11
11
years of professional experience
Work History
Case Manager
Second Chance
11.2020 - 04.2023
- Conduct thorough assessments of clients' needs, strengths, and challenges, including mental health issues, substance abuse, and social determinants of health.
- Communicate with clients via zoom, text, phone and email. Connect clients to appropriate community resources and services, such as mental health treatment, housing assistance, job training, and legal aid.
- Continuously monitor clients' progress, conduct regular follow-up assessments, and adjust care plans as needed to promote positive outcomes.
- Provide clients with education on relevant topics, such as coping skills, mental health management, and self-advocacy.
- Demonstrate cultural sensitivity and competence in working with clients from diverse backgrounds, respecting their cultural beliefs and values.
- Provide empathetic and nonjudgmental emotional support to clients during difficult times, fostering a trusting and therapeutic relationship.
- Maintain detailed and accurate client records, progress notes, and reports to ensure compliance with agency policies and regulatory requirements.
- Implement trauma-informed care practices to recognize and address the effects of trauma in clients' lives.
Assistant Teacher
Community Transition Academy
11.2019 - 10.2020
- Implement behavior management strategies and interventions outlined in individualized education plans (IEPs) to address students' specific behavioral challenges.
- Assist the lead teacher in creating a structured and inclusive classroom environment that promotes positive behavior and minimizes disruptions.
- Provide one-on-one or small group instruction and support to students with behavioral difficulties, tailoring teaching methods to meet their unique needs.
- Anticipate and proactively address potential behavioral issues, working to prevent crisis situations through de-escalation techniques and proactive planning.
- Maintain accurate records of student behavior and progress, including the tracking of behavioral goals and strategies.
- Facilitate social skills training and activities to help students improve their social interactions and emotional regulation.
- Attend training and professional development sessions to stay up-to-date on the latest strategies and techniques for working with students with behavioral challenges.
- Be prepared to respond to and manage crisis situations according to school policies and established procedures.
- Provide emotional support and a safe, nurturing space for students, helping them build self-esteem and self-confidence
Youth Leader
YMCA
10.2017 - 04.2019
- Provided personalized assistance with homework or educational tasks.
- Assisted students in understanding assignments and/or resources.
- Established rapport and effective communication with students to help them with their homework.
- Tracked students' academic progress and adjusted assistance methods accordingly.
- Supported students in understanding and completing homework tasks.
- Supervised and managed a group of 20 children, Provided guidance, maintained order, and ensured a safe and engaging environment.
Volunteer
Family Engagement Center
02.2012 - 01.2018
- Provide guidance and support to families seeking resources such as job applications, educational opportunities, healthcare services, and community programs.
- Assist families with language barriers by providing translation services, ensuring effective communication between the center and families with diverse linguistic backgrounds.
- Respectfully engage with families from diverse cultural backgrounds, recognizing and valuing their traditions, customs, and unique needs.
- Offer guidance and information on housing resources, including shelters, affordable housing options, and rental assistance programs, tailored to the specific needs of each family.
- Aid individuals in navigating the job application process, including resume building, job search strategies, and interview preparation.
- Answered Phones and provided information on our program and services we provide.
- Connect families with appropriate external agencies or organizations for specialized support, ensuring they receive comprehensive assistance beyond the center's scope.
- Assist in community outreach efforts to increase awareness of the center's services and reach more families in need of support.
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CA05.2019
Skills
- Trauma-Informed Care
- Cultural Competence
- Empathy and Compassion
- Case Management
- Advocacy
- Effective Communication
- Resource Navigation
- Team Work and Collaboration
- Documentation and Reporting
- Crisis Intervention
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Case Manager
Second Chance
11.2020 - 04.2023
Assistant Teacher
Community Transition Academy
11.2019 - 10.2020
Youth Leader
YMCA
10.2017 - 04.2019
Volunteer
Family Engagement Center
02.2012 - 01.2018
Bachelor of Science - Criminal Justice
San Diego State University
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