Lisa Larson

• Managed and performed all aspects of business, including answering enquiries and convincing customers to sign up for driving packages, scheduling, advertising, marketing, SEO and Social media
• Also handled all administration, invoicing and financials
• Was able to uphold a consistent track record of helping every customer through excellent teaching skills to pass their road tests on the 1st try
• Was able to maintain a 97% pass record throughout entirety of running the business
• Ensured to upkeep a very high standard of customer service with all customers, attending to any and all customer issues and concerns with the goal of complete customer satisfaction
• Customer Service and satisfaction was top priority including the repoire between myself and customer during their lesson times.

• Provided top quality teaching instruction to all students given to me to teach from Johnston's Driving School
• Held consistent record of 97% of my students to passing their road tests on their 1st try.

While driving customers home in their cars after they had consumed alcohol, I ensured to provide a very safe and efficient ride experience so as to ensure top satisfaction with each and every customer of A1 Designated Driver

• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Transported young children safely along prescribed routes
• Performed bus driving duties while keeping student safety in mind
• Performed necessary pre-trip inspections and kept bus clean as required

• Coached students of Ocean Park Driving school on the proper methods to drive safe and pass their road tests
• Evaluated student performance and documented progress and goals.
• Retained current and thorough knowledge of driving laws and regulations.
• Held consistent pass rate of 97% success record for students passing on their 1st try

Working closely with Property Manager to ensure all Strata and Rental initiatives were completed efficiently and accurately

Provided excellent Customer Service to all Strata/Rental occupants by answering all concerns and issues and ensuring satisfaction and follow through

Ensured accurate and timely completion of required job duties such as typing up and sending out of Minutes or letters, filing, invoicing, accounts payable/receivable, cheque deposits, financials and arrears

• Inspected merchandise for quality and arranged proper display location on floor.
• Verified products appeared at correct locations in proper quantities.
• Established strong vendor relationships to maintain and support business.
• Worked independently on weekly Marketing/Merchandising initiatives to be implemented in assigned retail stores within the lower mainland
• Ensured follow up and needed communications with all Store Management and Personnel was delivered professionally and courteously
• Ensured all required statistics were submitted within the required timeframe given
• Ensured all Marketing initiatives were understood and carried out efficiently and correctly

• Conducted Job Search sessions, which included training clients on utilizing the computer for Job search, formatting resumes, cover letters, using email as well as providing job search advise
• Assisting clients in the Resource Centre on all job search related matters
• Conducted tours of Resource Centre
• Reception relief
• Provided back up support to Case Managers and Program Managers as required
• Responsible for and ensured the database for Labour Market website was continually updated as needed

• Assisted clients in the Resource Centre in their job search through training on how to do proper resumes, cover letters and how to use the computer for job search
• Conducted tours of Resource Centre for new clients
• Scheduled appointments for clients and performed data entry in Contact 1V Software Suite
• Assisted Case Managers by conducting telephone follow up calls of clients and submitting notes in files for record keeping

• Customer Care Rep: Assisted call-in customers with questions and orders.
• Resolved concerns with products or services to help with retention and drive sales.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Venue Administrator: Performed various Administrative support functions for the successful flow of event bookings for the various events of the organization

• Scheduled and managed appointments for Clients and Audiologists
• Provided superior Customer Service to all clients of Island Hearing
• Ordered, received as well as performed cleaning and minor repairs of Hearing Aids
• Managed office and performed all Administrative duties such as invoicing, inventory control, month end, cash and bank reconciliation

• Consistently met sales targets for outbound calls for call centre
• Successfully Managed Call Centre through meeting and exceeding daily/weekly/monthly projected sales targets
• Recruited and trained 10 person staff
• Developed and executed motivational techniques for staff
• Responsible to handle and control successfully any client care escalated issues within the call centre
• Performed Administrative duties such as payroll and bookkeeping

• Outbound sales calls to sign up people for newspaper subscriptions - Consistently met and exceeded daily sales targets

• Updated pricing and signage to complete product displays and educate customers.
• Verified products appeared at correct locations in proper quantities.
• Established strong vendor relationships to maintain and support business.
• Successfully executed and completed all requirements of position which entailed cleaning, organizing all visual displays of Foster Grant sunglasses and trading cards for company on store shelves as well as replenishing stock for displays through counting, ordering and receiving of needed stock and paperwork submission.
• Successfully developed new sales accounts

• Consistently met and exceeded daily, weekly, monthly sales quotas in Gift shop of Princess Cruise Lines
• Consistently provided excellent customer service to all passengers of Cruise ship
• Performed all other job duties required outside of gift shop which included stock receipt in the warehouse and inventory control

• Guerlain (Cosmetic Industry – Responsible for Sales quotas)
• Prior to 1998 I worked in the Cosmetic Industry since 1992
• I worked as Counter Manager on Lancome Counter as well as Cosmetician for Prescriptives and Shiseido
• These positions entailed needing to make daily, weekly, monthly sales targets
• Prior to 1992, I worked at The Brick Warehouse as a Furniture Sales Rep on a 100% commission basis
• In all of these positions, I met and exceeded the sales targets
• I even won sales contests for 1st place sales.