LIZ G MUNOZ RENOVA
Vail
Summary
Skilled in customer service and data management with a focus on timely resolution of issues. Bilingual expertise in utilizing Microsoft Office Suite and other software to streamline processes. Recognized for delivering exceptional service and maintaining high standards of accuracy. Ability to thrive in dynamic settings while managing multiple priorities effectively.
Overview
8
8
years of professional experience
Work History
Urgent Care-Patient Access Representative
Colorado Mountain Medical
10.2023 - 10.2024
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Provided excellent customer service to patients and their families.
- Created new patient charts to include personal and insurance information and reason for visit.
- Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration.
- Resolved patient billing issues and collected payments.
- Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system.
- Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
- Utilized advanced computer systems such as EHRs for accurate documentation of all transactions.
- Collaborated with other departments within the organization to coordinate care for each patient's needs.
- Maintained knowledge of current medical terminology and coding standards for accurate data entry.
- Identified self-pay patients to refer to financial assistance programs.
- Responded promptly to inquiries from internal staff members about admission status of specific patients.
- Comforted patients by anticipating anxieties and thoroughly answering patient questions.
- Utilized problem-solving abilities to resolve complex issues related to insurance coverage, billing, and payment processing.
- Assisted in organizing and maintaining patient files.
- Assisted patients in understanding their insurance benefits in order to facilitate successful reimbursement claims.
- Developed efficient processes to optimize workflow in order to meet departmental goals.
- Answered phone inquiries from patients regarding their healthcare needs.
- Referred patients to appropriate health care services or resources.
Dietary Aide
Vail Health
07.2022 - 10.2023
- Trained new staff members in dietary procedures and safety protocols.
- Checked temperatures of hot and cold foods to guarantee quality standards were met.
- Ensured proper portion control was maintained throughout the meal service process.
- Adhered to food safety and infection control regulations by cleaning and sanitizing equipment.
- Organized inventory of food items to ensure freshness and reduce wastefulness.
- Prepared meals for patients according to dietary needs and manager guidelines.
Breakfast Server
Post Mountain
04.2021 - 11.2021
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Placed food servings on plates or trays according to orders or instructions.
- Delivered food items quickly after preparation, ensuring that customer orders were accurate and complete.
- Worked collaboratively with colleagues in order to meet deadlines for large parties or special events.
- Exhibited strong organizational and time management skills to ensure orders are served quickly and accurately.
- Used good communication skills to reduce guest dissatisfaction.
- Sterilized dishes, kitchen utensils, equipment, and facilities.
- Prepared and served food and beverages to customers.
- Removed trays and stacked dishes for return to kitchen after meals were finished.
- Maintained cleanliness of the dining area by wiping down tables, vacuuming carpets, and sweeping floors.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
Front Desk Receptionist
INVESTMENTS SADV
10.2020 - 03.2021
- Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations.
- Welcomed on-site visitors and directed to appropriate personnel.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Maintained tidy, presentable reception area with necessary stationary and materials.
- Operated telephone switchboard to answer and forward calls.
- Monitored inventory levels of office supplies to ensure adequate stock was always available.
- Assisted colleagues in completing special projects related to customer service initiatives.
- Handled confidential matters discreetly by maintaining strict confidentiality policies.
- Assisted with the set-up of meetings rooms including arranging seating arrangements, providing refreshments.
- Opened and closed main office in alignment with established security procedures.
- Monitored front desk traffic to support customer satisfaction.
Front Desk Receptionist
T21 Medical Offices
03.2019 - 02.2020
- Greeted and assisted visitors, providing a welcoming and professional first impression.
- Managed incoming calls, transferring to appropriate departments and taking messages as needed.
- Scheduled appointments, meetings, and conferences using digital scheduling tools.
- Maintained a tidy and organized reception area, ensuring a clean and presentable environment.
- Proficiently operated office equipment such as photocopiers, printers, and multi-line phone systems.
- Managed visitor sign-in and security procedures, ensuring the safety and privacy of personnel.
- Assisted in managing reservations and check-ins for guests, maintaining accurate records.
- Responded to inquiries and provided information about the organization's services and offerings.
- Collaborated with colleagues to address administrative tasks and support office operations.
- Managed digital and analog filing systems to protect confidential data.
- Opened and closed main office in alignment with established security procedures.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
Middle School Guidance Counselor
PEEPSIDA
01.2017 - 07.2018
- Implemented program options for children and youth with special requirements.
- Coached individuals on how best they can manage difficult emotions like anger or sadness without resorting to destructive behaviors.
- Sponsored extracurricular activities, such as clubs, student organizations, and academic contests.
- Provided individual and group counseling services to students with diverse backgrounds and learning styles.
- Conducted classroom guidance lessons on topics such as bullying prevention, stress management, study skills, conflict resolution, and college and career exploration.
- Identified cases of domestic abuse and other family problems and encouraged students and parents to seek additional assistance from mental health professionals.
- Utilized technology tools such as online databases and resources or virtual conferencing software in order to facilitate efficient communication between stakeholders.
- Attended Individual Education Plan meetings when necessary in order to advocate on behalf of students' educational rights.
Education
Certification - English
Colorado Mountain College
Edwards, Colorado05.2023
Certification - English
Colorado Mountain College
Edwards, Colorado12.2022
Psychology Degree - General Studies
Centro Cultural Universitario
Cuauhtémoc, Chihuahua09.2017
Skills
- HIPAA compliance
- Interdisciplinary Care
- Registration and admissions
- Critical Thinking
- Payment processing
- Computer Skills
- Companionship and Emotional Support
- Customer Service
- Mail Handling
- Telephone Skills
- Facility Safety
- Office Administration
- Patient Information Collection
- Clinical Services
- Medical Records Oversight
- Spanish Fluency
- Customer service
- Sanitation Practices
- Strong empathy
- Insurance billing
- Dietary Guidelines
- Team Collaboration
- Security Awareness
- Database Administration
- Staff Management
- Reception Desk Management
- Microsoft Office Specialist Certified
- Security Monitoring
- Public Speaking Abilities
- Crisis Intervention Techniques
- Mental Health Support
- Punctual and hardworking
References
Felipe Mejía - Food Operations Manager
Dietary Aide Supervisor at Vail Health
970-376-7941
Barbara Gabriel - Urgent Care Team Lead Patient Access Representative Colorado Mountain Medical
787-600-4802
Gardenia de Loera Romo- Urgent Care Coworker
970-763-4647
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Urgent Care-Patient Access Representative
Colorado Mountain Medical
10.2023 - 10.2024
Dietary Aide
Vail Health
07.2022 - 10.2023
Breakfast Server
Post Mountain
04.2021 - 11.2021
Front Desk Receptionist
INVESTMENTS SADV
10.2020 - 03.2021
Front Desk Receptionist
T21 Medical Offices
03.2019 - 02.2020
Middle School Guidance Counselor
PEEPSIDA
01.2017 - 07.2018
Certification - English
Colorado Mountain College
Certification - English
Colorado Mountain College
Psychology Degree - General Studies
Centro Cultural Universitario
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