Liza Nicole Lopez Villalobos
Mexico City
Summary
Collaborative and encouraging leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Proficient in building and maintaining relationships with diverse range of stakeholders. Committed to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
EXPORTS SR. MANAGER
Nissan Mexicana S.A. de C.V.
04.2020 - Current
- Achieved Supply Chain KPIs by developing and executing strategic plans and performance metrics.
- FY22 Customer Service Global Evaluation results = Top 3 Nissan Export Operation, 95% Customer Service Satisfaction (+10 points vs PY)
- Maximized performance by monitoring daily activities and mentoring team members.
- SCM digitalization projects management. Gained strong leadership skills by managing projects from start to finish.
- Implementation of new SAP Vehicle Management System for NMEX Exports.
- Compliance and auditing policies enforcement = Closure of FY22 audit findings through cross-functional organization V-Decide project.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Leveraged data and analytics to make informed decisions and drive business improvements = FY22 Transportation cost reduction by 500K USD.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed strong communication and organizational skills through working on group projects.
EXPORTS JR. MANAGER
Nissan Mexicana S.A. de C.V.
01.2019 - 04.2020
- Team leader of Exports Customer Service Business Unit.
- KPI control focused to meet Customer Satisfaction and Company Targets.
- Continuous improvement design and implementation strategies.
- Monitored order demand and supply, customer care, and maintained detailed records for inventory management.
- Tracked daily function activities such as order taking, production allocation, shipment instructions, shipment completion, export documentation accuracy and payment confirmation.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
EXPORTS SR. SPECIALIST
Nissan Mexicana S.A. de C.V.
03.2017 - 12.2018
- Customer Service Executive for Nissan affiliates and distributors.
- Direct contact with customers to assist on order taking, production allocation, shipment plan tracking, export documentation delivery and any customer request.
- Revision of production capacity with national and international plants, in order to ensure Nissan BP accomplishment for affiliates and distributors.
- Shipping Ratio and WS Month-end reporting.
- Management of Nissan alliances with GM and Renault, controlling order confirmation, shipment, delivery and invoicing activities.
- Developed strong client relationships through consistent communication and attentive service.
CUSTOMER SERVICE EXECUTIVE
Colgate Palmolive S.A. de C.V.
11.2014 - 10.2016
- Direct contact with Canada markets to receive daily orders and report KPI progress.
- Implementation of new technologies to facilitate customer experience.
- Logistic and Customer Service process and system migration from Canada to Mexico Colgate Business Center within 4 months time.
- Fill-rate and Delivery-rate tracking to keep 90% sustainable accomplishment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
PROCUREMENT EXECUTIVE
Saipem Services Mexico
06.2013 - 10.2014
- Purchase Order creation and revision based on technical requisitions.
- BID Management to select best supplier, condition, price and material offers.
- Direct negotiation with suppliers.
- Diesel Refinery Project tracking to re-new or adjust supplier contracts.
- Conducted spend analysis to identify cost-saving opportunities.
FOREIGN LANGUAGE ASSITANT PROFESOR
Cité Scolaire International de Lyon, France
09.2012 - 05.2013
- Spanish assistant professor in charge of cultural and linguistics lessons for Elementary and High-school students.
- Foreign Language final exam preparation along with High-school applicants.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
EXPORT SR. SPECIALIST
Mitsui Osaka Lines ( MOL ) Mexico
01.2010 - 09.2012
- Management of frozen meat exports operation from Mexico to Los Angeles.
- Control of specialized loads, such as Dangerous goods, Reefers and Over-sized.
- Forecast and planning of vessel space and loading programs.
- Documentation supervision along with Mexican Federal Instances and MOL India.
- Tracking of inland freight deliveries to corresponding port of loading.
- Export Process Manual creation to facilitate succession and rotation.
PAYABLE ACCOUNTS ANALYST
Mitsui Osaka Lines ( MOL ) Mexico
10.2009 - 12.2009
- Carrier, Ports, Yards and Agent invoice reception and payment.
- Freight and other costs rates negotiations with suppliers.
- Supplier annual contract revision and approval.
RECEIVABLE ACCOUNTS ANALYST
Mitsui Osaka Lines ( MOL ) Mexico
02.2008 - 09.2009
- Outstanding payment and aging control.
- KPI report to USA regarding receivable balance and collection strategies.
- Demurrage costs calculation and collection.
- Financial Customer Profile creation and revision.
- Annual internal audit control to ensure all departments operated by the corporate policies and best practices.
- Generated ad-hoc financial reports as requested by management, facilitating informed decision-making processes.
Education
Diploma - PMO Project Management Officer
Tecnológico De Monterrey
Mexico City, Mexico04.2020
Bachelor of Arts - International Business
Universidad Del Valle De Mexico
Mexico City, Mexico09.2019
Associate of Arts - Business Marketing And French
Cerritos College, Ca. USA
Norwalk, California, USA.09.2009
Skills
- Customer Relationship Management
- Work Planning and Prioritization
- Staff Training and Development
- Project Planning
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Proud Of
- Implementation of SAP VMS for Nissan Exports operation.
- Personal and professional international experience.
- Couching and mentoring experience.
- Entrepreneur projects.
Hobbies and Interests
- Traveling
- Music
- Continuous learning
Timeline
EXPORTS SR. MANAGER
Nissan Mexicana S.A. de C.V.
04.2020 - Current
EXPORTS JR. MANAGER
Nissan Mexicana S.A. de C.V.
01.2019 - 04.2020
EXPORTS SR. SPECIALIST
Nissan Mexicana S.A. de C.V.
03.2017 - 12.2018
CUSTOMER SERVICE EXECUTIVE
Colgate Palmolive S.A. de C.V.
11.2014 - 10.2016
PROCUREMENT EXECUTIVE
Saipem Services Mexico
06.2013 - 10.2014
FOREIGN LANGUAGE ASSITANT PROFESOR
Cité Scolaire International de Lyon, France
09.2012 - 05.2013
EXPORT SR. SPECIALIST
Mitsui Osaka Lines ( MOL ) Mexico
01.2010 - 09.2012
PAYABLE ACCOUNTS ANALYST
Mitsui Osaka Lines ( MOL ) Mexico
10.2009 - 12.2009
RECEIVABLE ACCOUNTS ANALYST
Mitsui Osaka Lines ( MOL ) Mexico
02.2008 - 09.2009
Diploma - PMO Project Management Officer
Tecnológico De Monterrey
Bachelor of Arts - International Business
Universidad Del Valle De Mexico
Associate of Arts - Business Marketing And French
Cerritos College, Ca. USA
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