Lizbeth Guerrero
Web Developer
San Diego ,JAL
Summary
Dynamic leader with proven success at Fresh Market, enhancing customer satisfaction and boosting profits through strategic cost control and marketing improvements. Skilled in team leadership and cash handling, adept at resolving disputes and mentoring staff. Increased sales by 15% through effective customer service and product recommendations.
Overview
4
4
years of professional experience
Work History
Manager
Fresh Market
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
Cashier
Fresh Market
05.2022 - 01.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Associate of Web Design - Web Design
Southwestern College
San Diego, California 05.2001 -
Skills
Team leadership
Decision-making
Customer service
Cash handling
Customer assistance
Payment processing
Cash register operation
POS systems
Product restocking
Product recommendations
Drawer balancing
Returns processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Fresh Market
01.2024 - Current
Cashier
Fresh Market
05.2022 - 01.2024
Associate of Web Design - Web Design
Southwestern College
05.2001 -