Lizbeth Loya Zuñiga
Chihuahua City, Chihuahua
Summary
Dynamic professional with a proven track record at Parts Authority, excelling in CRM proficiency and goal-oriented strategies. Adept at enhancing operational efficiency and customer satisfaction through effective account management and quality control initiatives. Strong communicator with a commitment to excellence and continuous improvement in fast-paced environments.
Experienced with account setup, client onboarding, and regulatory compliance. Utilizes strong organizational skills to ensure accuracy and completeness in account management. Knowledge of customer relationship management and attention to detail in all processes.
Overview
9
9
years of professional experience
Work History
New Account Specialist
Parts Authority
01.2023 - 06.2024
- Processed new account applications efficiently, ensuring accurate data entry and compliance with company standards.
- Utilized CRM systems to track account status and streamline follow-up processes.
- Supported the rollout of new account initiatives, contributing to overall operational efficiency improvements.
- Provided exceptional customer service throughout the entire new account lifecycle from initial inquiry to post-activation support.
Scheduling Specialist
EssilorbShare Service
04.2022 - 11.2022
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Called customers to coordinate schedules and set appointments.
- Documented calls and appointments using [Software].
- Coordinated scheduling for production staff to optimize workflow and resource allocation.
Quality Control Analyst
Teleperformance
05.2015 - 11.2021
- Participated in internal audits to assess adherence to regulatory requirements and company policies.
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Developed comprehensive documentation, maintaining accurate records of quality control results and actions taken.
Education
Tecnico En Informatica Administrativa -
El Bachiderato Tecnologico Cuauhtemoc
Otzolotepec02-2017
Skills
- Microsoft office
- Pipeline management
- CRM proficiency
- Goal oriented
- Customer service
- Problem-solving
- Multitasking
- Problem-solving abilities
- Adaptability and flexibility
Languages
English
Advanced (C1)
Timeline
New Account Specialist
Parts Authority
01.2023 - 06.2024
Scheduling Specialist
EssilorbShare Service
04.2022 - 11.2022
Quality Control Analyst
Teleperformance
05.2015 - 11.2021
Tecnico En Informatica Administrativa -
El Bachiderato Tecnologico Cuauhtemoc