Lizbeth Yazmin Hernandez Tapia
Culinary Arts
Cuautitlán Izcalli,MEX
Summary
Experience Customer Care Representative brings 3 years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Care Representative
FedEx
05.2020 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Delivered comprehensive product support, assisting international customers with troubleshooting and usage guidance.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Education
No Degree - IELST Test Preparation CEFR Level B2
Bow Valley College
Calgary, Alberta, Canada 05.2001 -
Bachelor of Arts - Culinary Arts
Colegio Superior De Gastronomía
Lomas Verdes 05.2001 -
Skills
First Call resolution
undefinedTimeline
Customer Care Representative
FedEx
05.2020 - 11.2023
No Degree - IELST Test Preparation CEFR Level B2
Bow Valley College
05.2001 -
Bachelor of Arts - Culinary Arts
Colegio Superior De Gastronomía
05.2001 -
Similar Profiles
Sharun DhamodaranSharun Dhamodaran
Cargo Handler at FedExCargo Handler at FedEx
TACIE RABALAIS. P.E.TACIE RABALAIS. P.E.
Operations Engineer at FedExOperations Engineer at FedEx
Joab OdondiJoab Odondi
Field Linehaul Support Rep at FedExField Linehaul Support Rep at FedEx