Lizet Vera Ruiz
Elite Support- Customer Service Representative
CDMX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Language
Work History
Bilingual Customer Service Representative
DoorDash
05.2022 - Current
- Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
- Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.
- Working for the Customer LOB as an Elite Support Representative
- Floor Support
Bilingual Customer Service Representative
TTEC
01.2022 - 05.2022
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Mostly elder people for electronic reading devices. Kobo
- Live chat and inbounds calls assistance
Bilingual Customer Service Representative
Concentrix
10.2021 - 11.2021
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
- Campaign name Charge Point for electric vehicles
Customer Service Representative
Atento BBVA
07.2020 - 04.2021
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
General Staff Member
Cinepolis
05.2017 - 04.2021
- Reduced wait times for customers through effective multitasking and prioritization of tasks.
- Sales of tickets, customer service activity: refunds, complains
- Demonstrated strong work ethic by maintaining consistent punctuality and attendance over an extended period of time.
- Developed strong rapport with customers, fostering loyalty through attentive service and personalized interactions.
Education
No Degree - Psychology
Universidad Nacional Autonoma De Mexico
05.2001 -
Skills
- Data Entry
- Complaint resolution
- Scheduling
- Data Collection
- Product Knowledge
- Call Management
- Active Listening
- Problem Resolution
- Conflict Resolution
- Team Development
Timeline
Bilingual Customer Service Representative
DoorDash
05.2022 - Current
Bilingual Customer Service Representative
TTEC
01.2022 - 05.2022
Bilingual Customer Service Representative
Concentrix
10.2021 - 11.2021
Customer Service Representative
Atento BBVA
07.2020 - 04.2021
General Staff Member
Cinepolis
05.2017 - 04.2021
No Degree - Psychology
Universidad Nacional Autonoma De Mexico
05.2001 -
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