Lizeth Carrillo Gámez
Client Success Manager
Mexico City,CMX
Overview
7
7
years of professional experience
3
3
Languages
Work History
Account Manager
Zipdev
04.2025 - Current
- Manage a portfolio of over 60+ client accounts in a fast-paced environment, consistently achieving 90%+ renewal and 80% NPS through impactful client success strategies, product adoption growth, and strong cross-sell/upsell collaboration.
- Foster business growth through strategic relationship development and customized solutions.
- Develop scalable processes to improve client satisfaction and streamline management.
- Use analytics to track health metrics and proactively address risks.
- Support renewals and expansion opportunities that align with client objectives
Customer Success Manager
StubGroup Digital Advertising
08.2023 - 02.2025
- Built and strengthened client relationships to establish long-term partnerships, ensuring daily follow-up on business needs for US and Canada-based customers.
- Increased retention and growth by managing multiple accounts simultaneously and delivering monthly and quarterly surveys.
- Created and implemented sales improvement processes, including scheduling and automation through CRM, to enhance scheduled meetings and increase closing rates.
- Handled technical inquiries, resolving issues independently and escalating complex cases when necessary.
- Worked closely with sales teams to identify growth opportunities, leading to a 33% client expansion for PPC and technical products.
Account Manager
Distillery Software
04.2022 - 12.2022
- Defined client needs and business requirements to meet and exceed expectations for specific IT staffing projects
- Documented account changes and customer data with relevant software tools. Communicated with sales leaders to build strong connections and improve account strategies. Handled client questions, concerns, and escalations to meet contractual expectations and preserve client relationships
- Serve as the main point of contact between Human Resources and Sales teams to provide accurate updates on hiring trends
- Grew accounts by increasing headcount placements and improving revenue goals to provide the best candidates in the talent pool, managing a total of 15 accounts and different projects simultaneously
- Manage revenue responsibility of $2M annually by developing a mix of existing and new accounts
Sales Operations Specialist
Idemia
07.2020 - 07.2021
- Provide operational support and serve as the main point of contact for the Latin America team.
- Worked closely with regional Account Managers for a smoother hand-off of accounts and an effective onboarding process, providing accurate information and documents
- Followed up with customers to offer additional support and check resolution satisfaction
- Developed and maintained a database of customer interactions to track engagement and ensure retention via Salesforce CRM
Strategic Partnerships Manager
Bite Squad Delivery App
04.2018 - 07.2020
- Established full-scale sales operations for restaurant delivery app launch in several markets within the US: develop targeted lists and outreach via phone and email to potential clients
- Quarterly feedback with product team for improvements and releases based on customers feedback
- Successfully expanded marketing reach and developed sales team from scratch
- Closed and on-boarded +90 accounts onto platform within six weeks on the job
- Maintained effective client relationships, ensuring client satisfaction and loyalty
Education
MBA - Marketing Management
Universidad De Guadalajara
Guadalajara, Jalisco, Mexico 05.2001 -
Bachelor of Arts - Communication And Advertising
Universidad Autonoma De Guadalajara
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Account Management
Teamwork and Collaboration
Communication Skills
Relationship Building
Timeline
Account Manager
Zipdev
04.2025 - Current
Customer Success Manager
StubGroup Digital Advertising
08.2023 - 02.2025
Account Manager
Distillery Software
04.2022 - 12.2022
Sales Operations Specialist
Idemia
07.2020 - 07.2021
Strategic Partnerships Manager
Bite Squad Delivery App
04.2018 - 07.2020
MBA - Marketing Management
Universidad De Guadalajara
05.2001 -
Bachelor of Arts - Communication And Advertising
Universidad Autonoma De Guadalajara
05.2001 -
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