Lizeth Anais Santiago Tenorio

- Supervising operational and administrative areas in the organization.

- Strategic planning and decision making.

- Solving commercial and operational issues along with each area.

- Customer service and consultancy.

- Planning yearly goals and making strategies to achieve them.

- Recruiting personnel.

- Payables and receivables management.

- Quality audits, both internal and external.

- Staff assessment

- Commercial and management strategies to save and maximize resources.

- KPI´s follow up

- Build up of cross-functional teams to participate on different projects.

- Active participation and successful negotiation in numerous world wide events.

- Supplier development of long term partnerships with international organizations.

- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

- Led the certification of the organization as ISO and ESR organization by creating and implementing the Quality System Management

- Led and successfully presented external audits for ISO and ESR.

• Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
• Achieved cost savings through diligent operation strategies.
• Coordinated emergency response plans in times of crisis situations or emergency shipments helping our customers achieve their goals and making our operation much more efficient.
• Implemented a tracking system along with Pricing and General Manager.
• Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
• Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

• Started this area in the business for the first time by developing new suppliers and vendors.
• Created pricing strategies to make our rates competitive in logistics market.
• Established set standards to create and present quotations for customers.
• Achieved increased customer satisfaction by implementing strategic pricing solutions for project cargo.
• Developed customized pricing solutions to meet unique client needs, fostering long-term business relationships.
• Regularly communicated with suppliers and vendors about changes in the market landscape, enabling swift adaptation of pricing strategies when necessary.
• Participated in industry events and conferences to stay informed on latest trends affecting prices within our sector and enhance our partnerships with international agents.

• Daily import operation of air shipments.
• Customs clearance.
• HS classification.
• Import tax calculation.
• Customer service.
• Ocean freight export.