LLUVIA ZAMORANO SANTIAGO

• Assumed operational management of a 30-unit, family-owned apartment complex in Puerto Escondido.
• Increased revenue by 45% through improved operational strategies, property enhancements and guest services.
• Enhanced security measures, significantly reducing incidents on property premises.
• Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.

Assistant Community Director
Encantada Twin Peaks
2023-2024 May

• Directed daily operations, ensuring seamless community management and high resident satisfaction.
• Mentored and led team members, fostering professional growth and cohesive teamwork.
• Managed vendor relationships, optimizing service quality and cost-efficiency.
• Implemented effective leasing strategies, contributing to increased occupancy rates.
• Oversaw rent collection processes, ensuring accuracy and compliance with company policies.
• Processed and submitted invoices to corporate, maintaining financial accuracy.
• Conducted proactive lease renewal outreach campaigns, achieving higher renewal rates.
• Performed regular property inspections, addressing violations and maintaining community standards.

Leasing Agent
The Flin Apartments
2021-2023

• Managed the successful lease-up of a luxury property from inception, driving occupancy success.
• Developed and executed marketing strategies to attract prospective residents.
• Conducted property tours, highlighting features to potential tenants.
• Facilitated lease negotiations, ensuring mutually beneficial agreements.

Leasing Agent
Encantada Continental Reserve
2020-2021

• Led lease-up efforts for a new property during the challenges of the COVID-19 pandemic.
• Adapted leasing strategies to virtual platforms, maintaining leasing momentum.
• Provided exceptional customer service, addressing resident inquiries and concerns.

Leasing Consultant
Encantada Dove Mountain
2019-2020

• Delivered exceptional leasing performance, consistently meeting and exceeding targets.
• Built strong relationships with residents, enhancing community engagement.
• Assisted in developing leasing materials and promotional content.

Key Achievements

• Played a pivotal role in three successful property launches, ensuring high occupancy and tenant retention.
• Achieved higher renewal rates through tailored outreach and resident engagement strategies.
• Consistently recognized for exceptional customer service and operational excellence.

• Directed store operations and visual merchandising.
• Trained and supervised team members to meet daily and monthly sales targets.
• Ensured compliance with corporate presentation standards and current fashion trends.

• Supported store management in operations, staffing, and visual displays.
• Created engaging floor sets to drive sales and enhance customer experience.

• Progressed from Sales Associate to Assistant Manager.
• Managed daily store operations, cash handling, and employee performance.
• Spearheaded visual merchandising and sales floor leadership.