Jogging
Lizeth Meza
Mexico
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Technical Support Representative
Micazen Consulting & Technologies
06.2025 - Current
- Managed and optimized the master calendar for all field technician appointments, ensuring optimal routing, timely customer service, and scheduling according to urgency and availability.
- Streamlined the support intake process by efficiently assigning and dispatching technicians based on skill set, location, and case priority.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Used ticketing systems to manage and process support actions and requests.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Researched and identified solutions to technical problems.
Customer Service Representative
TTEC
10.2023 - Current
- Offered assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
Tier 2 Customer Service Representative
Teleperformance
06.2023 - 09.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Responded promptly to incoming sales leads and requests for technical support.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Freelance Tutor/Spanish-English Translator
Self-employed
09.2022 - Current
- Delivered services to customer locations within specific timeframes.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Independent Photographer
Self-employed
06.2017 - 08.2019
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Trained new photographers in use of camera equipment and editing software.
- Assisted clients with creative ideas for photography needs.
- Customized photography strategies based on intended use and client preferences.
- Collaborated with other photographers and videographers to capture special events.
Bilingual Translator
Self-employed
08.2015 - 02.2016
- Translated documents from spanish to english.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Researched cultural etiquette and specific use of slang words.
- Replicated flow, style, and overall meaning of original texts.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Provided verbal summaries of non-English documents to diverse audiences.
Private Tutor
Self-employed
03.2014 - 11.2014
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Developed student confidence through positive reinforcement strategies.
- Arranged tutoring environment to support optimal learning.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Education
High School Diploma -
IIM
Mexico 06.2012 - 06.2015
No Degree - Art History
UDEM
Mexico 05.2001 -
Photographer -
Catako
Mexico 07.2017 - 06.2018
C1 English -
WSE
Mexico 07.2022 - 12.2022
Skills
- Skilled interpreter and translator
Dependable and Responsible
Excellent Communication
Problem-Solving
Attention to Detail
Self-Motivated
Interests
Poetry
Community Service
Timeline
Technical Support Representative
Micazen Consulting & Technologies
06.2025 - Current
Customer Service Representative
TTEC
10.2023 - Current
Tier 2 Customer Service Representative
Teleperformance
06.2023 - 09.2023
Freelance Tutor/Spanish-English Translator
Self-employed
09.2022 - Current
C1 English -
WSE
07.2022 - 12.2022
Photographer -
Catako
07.2017 - 06.2018
Independent Photographer
Self-employed
06.2017 - 08.2019
Bilingual Translator
Self-employed
08.2015 - 02.2016
Private Tutor
Self-employed
03.2014 - 11.2014
High School Diploma -
IIM
06.2012 - 06.2015
No Degree - Art History
UDEM
05.2001 -
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