EVERNOTE
Hi, I’m
Lola Carrillo Leal
Lead Manager Rep.
Cdmx
Summary
Passionate, motivated, focused, dedicated, and loyal professional with diverse work experience across various industries. Experienced as a Lead Account Manager, Appointment Setter, and Acquisitions Manager in real estate. Also gained valuable sales experience in an office environment while running a successful business for over 5 years. Additional experience includes working as an English teacher for young children, a nutritionist, and a personal trainer. Exceptional learning abilities and highly detail-oriented. Strong organizational skills enable me to thrive under pressure and handle multiple tasks at a management level. Excel in problem-solving and have extensive experience managing CRM systems and dialing platforms. Adept at conducting team meetings, creating agendas, and developing portfolios. Proven track record of reliability and value-added contributions. Confident in being an asset in any position.
Overview
2025
years of professional experience
3
years of post-secondary education
3
Languages
Work History
Sax Properties LLC
Lead Account Manager
09.2021 - 10.2024
Job overview
- Real Estate Lead Manager, In charge of managing multiple incoming vendors such as Cold call Leads, Incomming SMS Leads, And incomming PPC web Inquiries from potential home sellers, as well as managing my own daily agenda with over 80 clients to call daily.
My Role was to speak to any client interested in selling a home, and based on our buying criteria, prequalify, or disqualify,and set appoitment with our goal being buying homes that need to be renovated for us to do so and sell on the market.
I was in charge of conducting Team meatings and managing stats, as well as keeping our CRM in order( entering data), managing sms campaighns as wellas cold call campaighns.
Was provided with great Sales training in the REI Academy with Jerry green and excell training. - Platfoms: MOJO,Podio, Call Rail, Ring Central, Calltools, loom, Google drive, Slack, Zoom, Evernote.
- Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service
Built strong relationships with key customers and stakeholders, resulting in repeat business and referrals
Conducted market research and analyses to identify new business opportunities and trends - Created comprehensive reports detailing account performance, providing valuable insights for clients and internal stakeholders alike.
- Managed a diverse portfolio of accounts, maintaining high levels of customer satisfaction across industries.
- Negotiated prices, terms of sales and service agreements.
- Achieved revenue targets consistently through proactive relationship-building and upselling strategies.
- Monitored performance metrics regularly, identifying areas for improvement in service delivery or account management processes.
- Streamlined communication between clients and internal teams for efficient problem-solving and project execution.
- Delivered compelling presentations showcasing products or services tailored to prospective clients'' specific requirements.
- Developed and maintained strong relationships with key clients, resulting in increased retention rates and revenue growth.
- Negotiated favorable contract terms for both clients and the company, ensuring mutually beneficial agreements.
- Established trust with clients by proactively addressing concerns before they became critical issues.
Atlantis Homebuyers
Acquisition Specialist
8 2021 - 9 2021
Job overview
- Remote, home bilingual job, my role is Acquisition Specialist, I am in charge of contacting the potential sellers, running comps in the property and neighborhood, calculating expenses, and giving them an offer to buy their property, as well as elaborating, sending, negotiating and getting contract signed, using docusiGBG, or mobile notaries
- I use Skype as group chat and for meetings, CRM as main system (Sails Force), Prop stream, Zillow, Hubstaff, excel pages and Drive
Publix 360
Account executive
01.2019 - 12.2020
Job overview
- Make calls to the client portfolio to offer our services or to follow up on events or quotes already requested, inventory of material, and the management and logistics of organized events such as for the company PEMEX, CASIO, CFE ..
- ETC
- The logistics of setting up the required stands, as well as the organization of the staff working in the events, the light of the times and the payment of the staff
Polideportivo soluciones
Sales rep and reception
01.2018 - 12.2019
Job overview
- I was in Charge of receiving all new customers, informing them the best packages we had for their family and get them to get a membership With all their family, having to sell each month more than the other
- Following up through Hubspot, email or by phone
AT&T
Executive credit and collections agent
01.2017 - 11.2018
Job overview
- I was in the Credit and Collections department, in charge of US account, credits, and debts, I had to collect money to put client accounts up to date, get services restored, contracts resigned, and add or remove any service they wanted
- Had to do at least 150 calls a day B/B
- Using CRM, etracs, START, MyCSP
ME
Personal trainer and nutritionist
01.2014 - Current
Job overview
- I am a Personal trainer and Sport Nutritionist
Grupo MPI
Personal assistant and receptionist
01.2011 - 07.2012
Job overview
- In charge of the reception, receive people and channel them to their destination area
- Receive calls, take errands, take inventory, and organize personal electronic agenda, reservations and meetings
Quali Restaurant
Hostess/cashier
01.2009 - 03.2010
Job overview
- Receive customers and provide them with their table, as well as take their order and being ready to take it to their table, I also took care of the inventory, as well as collecting at the cashier and closing the boxes and preparing the payroll
Education
Universidad Panamericana
High School Degree
01.2011 - 03.2014
University Overview
Studied high school at Universidad Panamericana, all Woman high school, Catholic high school, it is an institute with very high standards to push their students to thrive and succede, covering from art to to even Politics and way of speech, debating, and formal class, they cover all aspects of live from personal to profesional to intelectual to prepare you best in every aspect.
Skills
Critical Thinking
Public Speaking
Interpersonal Communication Skills
Good time management
Flexibility and Adaptability
Self-motivation
Leadership and Teamwork
Communication Skills
Project Management
Management Skills
Initiative and Problem-solving Abilities
Highly Organized
Hard Working
Conflict Resolution
Customer Service
Creativity
Attention to Detail
Highly responsible and reliable
Active Listening
Ability to Work Under Pressure
Adaptability
Computer Skills
Ability to Work in a Team
Negotiation
Teamwork
Effective Time Management
Leadership
Communication
Decision Making
Time Management
Ability to Multitask
Fast Learner
Personal training and coaching
Fitness instruction
Strength training
Account Management
Teamwork and Collaboration
Account development
Property Management
Property valuation
Real Estate Transactions
Property Inspection
Property acquisition
Problem-Solving
Data Entry
Problem-solving abilities
Work Planning
Operations Management
Customer service-focused
Administrative Leadership
Excellent Communication
Employee Motivation and Guidance
Customer Relations
Decision-Making
Staff Coordination
Self Motivation
Time management abilities
Adaptability and Flexibility
Effective Communication
Team Collaboration
Clear Communication
Organizational Skills
Creative and Adaptable
Links - Instagram
@lolaleal9797
References
- Gerardo Reyes, Grupo MPI, 555452284
- María Antonieta Mejía, Quali Restaurant, 9562275153
- Uriel Sánchez, Publix 360, 5541893446
- Peter Castañeda, Atlantis Homebuyers - Sax properties, +52 631 181 5716
Extracurricular Activities
Personal trainer and nutritionist, ME, Cdmx, 01/01/14, Present, I am a Personal trainer and Sport Nutritionist.
Software
MOJO
PODIO
CALLTOOLS
RING CENTRAL
GOOGLE DRIVE
SLACK
CALL RAIL
EXCELL
LOOM
reading, dancing, sports, languages.
I always like to expand my self, reading is always one of the best ways to go, either to learn something new, to nurture my self in emotional matters, or to just go to another reality with some fiction, reading is always my go to. I LOVE dancing, music is in my bones, helps me express my self through a song or dancing. Sports in some form has ALWAYS been a part of life sense a child, from swimming, to basketball, volleyball, dancing ballet, jazz, flamenco, to starting a fitness journey at age13 when I decided to change my life and habits, became a coach at a early age of 18 and nutritionist at 19, I love the gym and working out, Pushing my limits and what your body can become, I love long walks in the forest and always moving my body and transforming my energy.
Timeline
Lead Account Manager
Sax Properties LLC
09.2021 - 10.2024
Account executive
Publix 360
01.2019 - 12.2020
Sales rep and reception
Polideportivo soluciones
01.2018 - 12.2019
Executive credit and collections agent
AT&T
01.2017 - 11.2018
Personal trainer and nutritionist
ME
01.2014 - Current
Personal assistant and receptionist
Grupo MPI
01.2011 - 07.2012
Universidad Panamericana
High School Degree
01.2011 - 03.2014
Hostess/cashier
Quali Restaurant
01.2009 - 03.2010
Acquisition Specialist
Atlantis Homebuyers
8 2021 - 9 2021