Lorena Esqueda-Paredes
Executive Bilingual Assistant
Toluca, Mexico
Summary
Diligent in customer service and flights coordinator professional with 25 years of aircraft operations management. Prepared to utilize job experience expertise to drive team goal achievement. Excellent understanding of flight operations and safety requirements.
Overview
23
23
years of professional experience
27
27
years of post-secondary education
Work History
Flight Coordinator
Manny Aviation Services
Toluca
03.2015 - Current
- Successfully assistance executing the logistics in flight operations within Mexican airports related to coordination and representation arrangements ground handling, flight planning, fuel, landing permits, ground transportation and hotel reservations for crew and passengers, Mexican eAPIS submission, catering coordination, etc.
- Customer Service and logistics coordination for client´s requirements to their flight operations within Mexico
- Demonstrate respect, friendliness, and willingness to help clients´ requirements for their flight operations.
- Coordination skills to achieve results according to client´s flight schedules and necessities.
- Quickly assistance to the customers with their concerns and complaints; and escalate major issues to the supervisor.
Traffic Coordinator & General Manager Assistant
Commander Mexicana
Toluca
09.2000 - 09.2011
- National and international executive flights coordination for “Grupo IUSA” high executives (Industrias Unidas, S.A.)
- Administrative and operational activities with the general manager and with the operations department assisting crews with their necessities before, during and after each flight making arrangements with trip planners and FBO outside Mexico.
- Keeping all crew, aircraft and important operational documents revised and current (Crew licenses, medical certificates, training courses, US Visas, aircraft documents, etc).
- US eAPIS submission for each operation to/from USA.
- Keeping communications with US Legal Department to have authorizations and Permits at USA (Overflights, AOC, OpSpecs, to prevent cabotage issues, Insurance, crew type ratings, etc.)
Traffic Auxiliary
Aerolineas Ejecutivas "ALE"
Toluca
11.1995 - 08.2000
- To offer friendly and efficient service to customers, handle challenging situations with ease.
- Customs and Border Protection calls to notify aircraft arrivals.
- To keep control of cash expenses of the traffic department during the shift assigned.
- Customer service at the FBO (Passengers and crews).
Education
Executive Bilingual Secretary
09.1989 - 07.1992
High School Diploma -
01.1998 - 04.2022
Skills
Aircraft emergency protocols
Security regulations
Aircraft operations procedures
Multitasking Abilities
Dependable and Responsible
Written Communication
Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Flight Coordinator - Manny Aviation Services
03.2015 - Current
Traffic Coordinator & General Manager Assistant - Commander Mexicana
09.2000 - 09.2011
Secretaría De Educación Pública (SEP) - High School Diploma,
01.1998 - 04.2022
Traffic Auxiliary - Aerolineas Ejecutivas "ALE"
11.1995 - 08.2000
Instituto Norteamericano De Estudios Biligües - , Executive Bilingual Secretary
09.1989 - 07.1992