Lorena Rodriguez Negrete

-Coordinate with department heads to ensure proper communication and agreement while enhancing guest satisfaction, profit and employee productivity.

-Manage customer complaints.

-Manage staff and customer safety.

-Train and develop staff

-Organize and monitor staff schedules.

-Greet and check in guests.

-Responsible for providing local knowledge tips to guests.

-Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

-Registered and assisted VIP clients personally, such as government officials and celebrities

-Check in & check out premium guests.

-Managed multiple client requests simultaneously while maintaining excellent organization and communication skills.

-Supervising all premium areas, such as VIP Lounge, Bars & Restaurants.