Lorena Zenteno Santos
Tulancingo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Contact Center Agent
TELVISTA
11.2021 - 12.2022
- Entered customer information into customized computer system to document and organize client records.
- Maintained and managed customer files and databases.
- Maintained high call quality standards by adhering to company policies and procedures for each interaction.
- Responded to customer requests for products, services, and company information.
- Adapted communication style according to individual customer needs, ensuring comprehension of complex information while maintaining empathy throughout each interaction.
- Resolved customer issues per shift meeting productivity goal by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.
Education
Foreign Trade - Economics
Universidad Autónoma Del Estado De Hidalgo
Pachuca, Hidalgo, Mexico12.2024
Skills
- Problem-solving skills
- Answering questions
- Gathering information
- Follow-up skills
- Verbal and written communication
- Schedule Adherence
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Contact Center Agent
TELVISTA
11.2021 - 12.2022
Foreign Trade - Economics
Universidad Autónoma Del Estado De Hidalgo
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