Lorena Zenteno Santos
Tulancingo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Contact Center Agent
TELVISTA
11.2021 - 12.2022
- Entered customer information into customized computer system to document and organize client records.
- Maintained and managed customer files and databases.
- Maintained high call quality standards by adhering to company policies and procedures for each interaction.
- Responded to customer requests for products, services, and company information.
- Adapted communication style according to individual customer needs, ensuring comprehension of complex information while maintaining empathy throughout each interaction.
- Resolved customer issues per shift meeting productivity goal by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.
Education
Foreign Trade - Economics
Universidad Autónoma Del Estado De Hidalgo
Pachuca, Hidalgo, Mexico12.2024
Skills
- Problem-solving skills
- Answering questions
- Gathering information
- Follow-up skills
- Verbal and written communication
- Schedule Adherence
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Contact Center Agent
TELVISTA
11.2021 - 12.2022
Foreign Trade - Economics
Universidad Autónoma Del Estado De Hidalgo
Similar Profiles
Marco AntonioMarco Antonio
Rental Advisor at TelvistaRental Advisor at Telvista
Jean Patrick FrancoisJean Patrick Francois
CUSTOMER SERVICE AGENT (PART-TIME) at TELVISTACUSTOMER SERVICE AGENT (PART-TIME) at TELVISTA
Hector Miguel Espinoza GarciaHector Miguel Espinoza Garcia
Sales Agent at TELVISTASales Agent at TELVISTA
Polo Miguel Sosa PérezPolo Miguel Sosa Pérez
Cocinero at Cafetería SalyCocinero at Cafetería Saly
Daniela Márquez DuarteDaniela Márquez Duarte
General Coordinator at Kumon CentreGeneral Coordinator at Kumon Centre