Lorena R. Márquez Guzmán

• Translated and proofread study guides, videos, interviews, and various content (EN- ES).
• Conducted student interviews and supported content development for Spanish-speaking audiences.
• Managed and grew online communities as Community Manager across multiple platforms. Created and copywrote content for blogs, campaigns, and social media.
• Storytelling posts and videos with a focus on viral trends and audience engagement.Boosted social media presence, achieving notable growth in followers and interaction.

• Enhanced team performance by implementing effective training programs and leadership strategies.
• Management and development of the online community.
• Enhanced team performance by providing training, mentoring, and coaching to junior staff members.

• Through conferences, workshops, and personal sessions mainly to women, teenagers, and young adults.

• Collaborate in each Issue of the LEER PARA VIVIR MEJOR magazine with an article in its different sections.
• For Several years I wrote articles for “Leer para vivir mejor” quarterly magazine.
• “Uno + Uno = uno”, Revista leer para vivir mejor, n9, 2013, pp. 16-17
• “Los declaro Marido y Mujer”, Revista leer para vivir mejor, n 7, 2013, pp.12-13.
• “¿Mis valores son compatibles con los de Dios?”, Revista leer para vivir Mejor, N6, PP. 26-27

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Provided exceptional customer service by promptly responding to client inquiries, effectively resolving concerns, and fostering long-term client relationships.