Lorena Yovanna Mayorga García
Monterrey
Summary
Professional with extensive experience in several areas of engineering as an individual or external to companies. I am characterized by my ability to solve problems, prioritize, manage projects and work in a team. I'm looking for an opportunity to develop my career and do my best.
Overview
4
4
years of professional experience
Work History
Systems and Networks Technician 1B
SONDA MÉXICO
10.2020 - 06.2023
- Technical support in corporate and branch offices
- Remote assistance to employees in technological matters
- Follow-up and resolution of incidents
Computer Assignment/Configuration (profile, email, applications, vpn) - Inventories/Documentation
Field Support Junior
Global Telesourcing
05.2019 - 07.2020
- Perform periodic maintenance of computer equipment and systems.
- Set up profiles, emails, and logins for new hires.
- Troubleshooting
- Enroll users, add to the corresponding OU in Active Directory
- Provide technology support to employees or customers, either remotely or on-site.
- Detect faults in systems and applications.
- Documentation
Education
Bachelor Degree - Facultad De Ingeniería Mecánica Y Eléctrica
Universidad Autónoma De Nuevo León
San Nicolás De Los Garza, Nuevo León, Mexico12.2020
High School Diploma -
PREPATORIA N°23 SAN PEDRO
San Pedro, Nuevo León, Mexico06.2013
Skills
- Proactivity
- Ability to work in a team
- Problem Solving
- Analytical Capacity
- Quick Learning
- Effectiveness and efficiency
Languages
English
Intermediate (B1)
Knowledge
- Microsoft Office Advanced
- Knowledge of Windows Operating System
- C Programming Language
- Active Directory
- Ticket System Management (Openser, Service Now)
- On-Site and Remote Technical Support
- Inventories
- Documentation
Timeline
Systems and Networks Technician 1B
SONDA MÉXICO
10.2020 - 06.2023
Field Support Junior
Global Telesourcing
05.2019 - 07.2020
Bachelor Degree - Facultad De Ingeniería Mecánica Y Eléctrica
Universidad Autónoma De Nuevo León
High School Diploma -
PREPATORIA N°23 SAN PEDRO
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