Lorenza Moreno Moreno
Juarez
Summary
Dynamic business owner with a proven track record at Papeleria Ariley, excelling in customer service and driving business growth initiatives. Skilled in employee training and decision-making, I effectively enhanced operational efficiency and brand awareness, leading to significant sales growth. Committed to delivering exceptional customer relations and fostering team development.
Overview
1
1
Language
19
19
years of professional experience
Work History
Business Owner
Papeleria Ariley
Juárez,Mexico
08.2017 - Current
- Managed daily operations, ensuring efficient inventory management and customer service.
- Developed marketing strategies to increase brand awareness and drive sales growth.
- Streamlined order processing workflows, enhancing overall efficiency and accuracy.
- Trained staff in product knowledge and sales techniques to improve customer engagement.
Medical Interpreter
EPL MCR
Juárez,México
10.2022 - 08.2025
VRI Medical Interpreting
AMN Healthcare Video remote interpreter work from home, taking video calls and interpreting for hospitals and clinics in the United States.
Medical Interpreter
Datamark De México
Juárez, Mexico
01.2021 - 10.2022
Language Line Solutions
Facilitated video remote interpretation services for clinics and hospitals across the United States.
Customer Service Representative
EDM
Juárez Mexico
09.2013 - 02.2015
Customer service representative for Delphi
Facilitated customer installation of car tracking devices on vehicles.
Customer Service Representative
EDM
Juárez México
02.2010 - 09.2011
Customer service representative
Facilitated customer payment processes for charged-off accounts at a bank.
Customer Service Representative
Conduent De Mexico
Juárez Mexico
06.2007 - 11.2009
Customer service representative
Facilitated customer support for phone installation and troubleshooting at Boost Mobile.
Education
High School Diploma -
Centennial High School
Bakersfield California 05.2007
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Business growth initiatives
- Desktops, laptops, and mobile devices
- Employee scheduling
- Customer service management
- Decision-making
- Entrepreneurial leadership
- Employee training
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Medical Interpreter
EPL MCR
10.2022 - 08.2025
Medical Interpreter
Datamark De México
01.2021 - 10.2022
Business Owner
Papeleria Ariley
08.2017 - Current
Customer Service Representative
EDM
09.2013 - 02.2015
Customer Service Representative
EDM
02.2010 - 09.2011
Customer Service Representative
Conduent De Mexico
06.2007 - 11.2009
High School Diploma -
Centennial High School