Lorenzo Antonio Brown Briones
Cd. Juárez
Summary
Belong to a company that gives me the opportunity to grow professionally as well as a person; I will strive to meet the company’s goals as well as my own.
Overview
18
18
years of professional experience
Work History
QUALITY AGENT/QA
Conduent
01.2021 - 01.2023
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Developed and implemented quality assurance improvements.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
Bilingual agent
ACS/Xerox, Affinion Benefits Group
01.2013 - 01.2018
- Insurance retention specialist
- Front line agent
- Ethics training from 2013-2014-2015
- Enhanced customer satisfaction by addressing inquiries in both English and Spanish languages.
Quality Control
Lear Corporation
01.2011 - 01.2013
- Operator in Harnesses
- Annual Inventories, Materials Handling, Packaging, Inspection of finish product
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Forklift Operator
LVI ENVIRONMENTAL
01.2005 - 01.2013
- Forklift operator, Annual Inventories, 3.5 ton truck driver, Customer service
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Daily reports
Crew Leader
Northern Colorado AIR
01.2005 - 01.2013
- Condenser Installation,
- Reading blueprints & diagrams
- Microsoft Office
- Diagnostics & negotiation
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Education
FT. Lupton high school
AIMS Community College
Westwood College
Skills
- Compliance Management
- Technical Knowledge
- Adaptability
- Decision Making
- MS Office
- Recordkeeping
- Excellent Communication
- Multitasking Abilities
- Attention to Detail
- Public Speaking
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
QUALITY AGENT/QA
Conduent
01.2021 - 01.2023
Bilingual agent
ACS/Xerox, Affinion Benefits Group
01.2013 - 01.2018
Quality Control
Lear Corporation
01.2011 - 01.2013
Forklift Operator
LVI ENVIRONMENTAL
01.2005 - 01.2013
Crew Leader
Northern Colorado AIR
01.2005 - 01.2013
FT. Lupton high school
AIMS Community College
Westwood College
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