Summary
Overview
Work History
Education
Skills
Traveling, Hiking, Jounaling, Painting, Designing
Timeline
Hi, I’m

Lori Wood

White Rock British Columbia

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
years of professional experience

Work History

Self Employed

Restaurant and Bar Owner
09.2020 - Current

Job overview

  • Consulted with customers to assess needs and propose optimal solutions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Trained and motivated employees to perform daily business functions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Conducted audit inspections and independent checks to verify parts and materials.

Self Employed

Touring Operator
01.2021 - 02.2023

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.

Life Recovery

Support Worker
02.2016 - 03.2019

Job overview

  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Created, prepared, and delivered reports to various departments.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Documented client progress in confidential files.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Educated clients and families about mental health issues, treatments and resources.
  • Provided clients with recommendations to community resources.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Supported continuity of care after discharge with individualized discharge plans.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Assisted in development and implementation of relapse prevention strategies.
  • Conducted comprehensive assessments of clients to develop individualized treatment plans.
  • Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
  • Supervised residents within facility and on community outings.
  • Monitored client medications and adherence to individual treatment plans.
  • Helped build important life skills such as cooking and cleaning.
  • Assisted residents with basic activities of daily living.
  • Scheduled and accompanied clients to medical appointments.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and assisted residents through individual service plans.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Designed and implemented various activities to encourage socialization and aid residents in identifying potential.

Self Employed

Administrator
05.1999 - 06.2014

Job overview

  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Entered and maintained departmental records in company database.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Collected, arranged, and input information into database system.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

Centennial Secondary School
Coquitlam

High School Diploma
06.1982

University Overview

Skills

  • Training and Development
  • Professional Relationships
  • Staff Management
  • Special Promotions Planning
  • Content Workflow
  • Travel Itineraries
  • Providing Feedback
  • Sales Development
  • Business Growth Initiatives
  • Adaptable and Flexible
  • Maintaining Clean Work Areas
  • New Business Development
  • Negotiation
  • Customer Needs Assessments
  • Customer Relations
  • Verbal and Written Communication
  • Driven and Determined
  • Maintaining a Clean Bar
  • Bookkeeping
  • Advertising Campaign Development
  • Safe Food Handling Practices
  • Customer Service Standards
  • Vendor Relationship Management
  • Guest Experience Management
  • Operations Start-Up

Traveling, Hiking, Jounaling, Painting, Designing

Traveling, Hiking, Jounaling, Painting, Designing

I enjoy designing and creating in the arts. This is an area I want to explore and develop more for myself. Journaling for me is a way to discover and explore self. My favorite type of journaling is through drawings and quotes that inspire me. Hiking is a way to explore new areas and being in nature. I have done a little bit traveling and would like to do more in the near future, 

Timeline

Touring Operator
Self Employed
01.2021 - 02.2023
Restaurant and Bar Owner
Self Employed
09.2020 - Current
Support Worker
Life Recovery
02.2016 - 03.2019
Administrator
Self Employed
05.1999 - 06.2014
Centennial Secondary School
High School Diploma

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Lori Wood