LOURDES NAJERA
Mexico,CMX
Summary
- Results-driven HR executive with over 12 years of progressive leadership experience in multinational environments. Proven expertise in aligning human capital strategies with business goals, leading cultural transformation, and driving operational efficiency across diverse industries, including investment funds, pharmaceuticals, and retail. Specializing in global HR operations, labor law compliance, organizational design, talent development, and digital transformation. Adept at leading complex change, building high-performance teams, and serving as a strategic partner to executive leadership.
Overview
14
14
years of professional experience
Work History
Human Resources and Employment Law Consultant
Running My Own Consulting Practice
11.2024 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
Head of Human Resources
Mira - Investment Found
10.2022 - 04.2024
- Collaborated with C-level executives and leadership teams to address performance management and employee relations issues, resulting in improved employee engagement and productivity.
- Analyzed workforce data and consulted on HR policies to optimize organizational effectiveness.
- Facilitated the development of an inclusive culture through targeted programs, resolving employee relations challenges and providing leadership coaching.
- Implemented training initiatives to foster career development and identified areas for improvement.
- Led organization-wide career and succession planning efforts aligned with strategic goals.
- Managed annual HR budgeting and ensured compliance with labor standards such as Nom35, Nom37, and Civil Protection regulations in performance evaluation processes.
- Introduced employee recognition programs resulting in a 20% improvement in productivity metrics.
- Recommended policy changes that streamlined HR processes, reducing administrative costs by 15%.
- Implemented metrics-driven performance evaluation systems that aligned employee goals with company objectives, improving overall performance.
- Identified skill gaps through training needs assessments and implemented targeted training sessions that improved departmental performance by 16%.
Human Resources Coordinator
Mira - Investment Found
08.2019 - 10.2022
- Supervised payroll processing and personnel administration, including hiring, terminations, salary adjustments, and disability accommodations.
- Managed allocation of intercompany charges by project and conducted evaluations to calibrate annual increases and bonuses.
- Administered specialized service companies and oversaw auditing processes for IMSS and Infonavit compliance.
- Led onboarding, outplacement, and organizational development initiatives, including new hire programs and cultural activities.
- Maintained strategic relationships with internal stakeholders to align HR strategies with organizational goals, focusing on payroll, compensation, benefits, learning, and talent acquisition.
- Managed labor relations, including employer substitutions, government engagements, and personnel transfers related to asset sales.
- Directed personnel recruitment and selection processes across all levels, collaborating on job descriptions and salary range reviews with management.
- Developed and executed succession plans that filled critical leadership roles internally, reducing external recruitment costs by 80%.
- Improved leadership continuity, resulting in smoother transitions during organizational changes and expansions.
- Ensured 100% compliance with labor laws and regulations, resulting in zero penalties or legal issues.
Payroll, compensation and Benefits Associate
Thor Urbana - Investment Fund
09.2016 - 08.2019
- Prepared contracts using various payroll systems, ensuring accuracy and compliance.
- Oversaw personnel management, including operational and confidential payroll procedures.
- Developed and managed the annual HR budget.
- Evaluated, implemented, and managed compensation and benefits programs.
- Resolved employee relations conflicts effectively.
- Managed the recruitment and selection process for personnel.
- Developed and implemented HR policies and procedures.
- Administered salary increases based on the WDP organizational framework.
- Prepared policies and procedures for expat compensation administration.
- Prepared contracts using diverse payroll systems, ensuring 100% accuracy and compliance with legal standards.
- Developed and implemented comprehensive HR policies and procedures, enhancing organizational efficiency and ensuring consistent adherence to best practices.
Human Resources Business Partner
Glenmark Pharmaceuticals México- Pharmaceutical
08.2014 - 04.2016
- Managed HR initiatives to foster employee growth and development.
- Facilitated communication between sales teams and corporate staff.
- Developed organizational structure aligned with strategic goals.
- Implemented annual work plans using established methodologies.
- Led recruitment and selection efforts across all organizational levels.
- Established a comprehensive compensation outreach program, encompassing salary planning, career advancement opportunities, and individual development plans.
- Managed HR initiatives to foster employee growth and development, resulting in a 15% increase in employee skills acquisition and career advancement opportunities.
- Developed an organizational structure aligned with strategic goals, optimizing operational efficiency and enhancing departmental collaboration by 20%.
Human Resources Generalist
Soriana - Retail
09.2011 - 05.2014
- Collaborated across all business units to develop and implement HR strategies and solutions.
- Conducted workforce planning and succession planning initiatives.
- Assessed and developed skills and competencies through targeted programs.
- Identified training needs at the business unit level and facilitated individual training sessions.
- Analyzed business metrics, including employee retention data, to recommend and implement improvements systematically.
- Ensured consistent application of HR policies, programs, and procedures.
- Identified and addressed discrepancies between job descriptions and business requirements.
- Collaborated across all business units to develop and implement holistic HR strategies, including workforce and succession planning initiatives. These efforts resulted in a 15% increase in employee retention and a 20% improvement in alignment between job descriptions and business needs, ensuring enhanced organizational efficiency and effectiveness.
Education
MBA - Business
Anahuac University
Mexico City, Mexico10-2024
Human Resources Diploma - Human Resources Management
Monterrey Institute of Technology And Higher Educa
Mexico City, Mexico01.2020
BBA - Business Administration
Autonomous University of The State of Mexico
Toluca, México, Mexico01-2011
Skills
- Workplace conflict resolution
- Organizational change management
- Strong verbal communication
- Effective prioritization strategies
- Effective time management
- Enhancing resource efficiency
- Optimizing program performance
- Customer experience enhancement
- Troubleshooting expertise
- Identifying solutions
- Executing strategic solutions
- Developing program metrics
- Evaluating program success metrics
- Problem-solving expertise
- Technical review
- Reporting writing
- Assessments
- Business presentation
- Decision-making
- Analytical thinking
- Organizational development
- Team leadership & development
- Cultural awareness
- Employee management
- Best practices implementation
- Change management
Languages
English
Spanish
Chinese
Additional Information
- Up-to-date knowledge of Mexican labor legislation: Current expertise on labor reforms, including execution and reporting for specialized service companies, ensuring compliance with ICSOE, SISUB, and REPSE requirements.
- Regulatory compliance management: Proven experience in implementing and monitoring NOM (Official Mexican Standards) related to labor and social security.
- Data-driven decision making and CRM utilization: Skilled in using CRM systems and analytical tools to process information and support data-driven decision making, improving operational efficiency and outcomes.
- Experience in Great Place to Work environments: In-depth understanding of the Great Place to Work certification process and alignment with best practices in workplace culture and employee engagement.
Software
ORACLE- HCM
SISUB
ICSOE
Microsoft Office
Timeline
Human Resources and Employment Law Consultant
Running My Own Consulting Practice
11.2024 - Current
Head of Human Resources
Mira - Investment Found
10.2022 - 04.2024
Human Resources Coordinator
Mira - Investment Found
08.2019 - 10.2022
Payroll, compensation and Benefits Associate
Thor Urbana - Investment Fund
09.2016 - 08.2019
Human Resources Business Partner
Glenmark Pharmaceuticals México- Pharmaceutical
08.2014 - 04.2016
Human Resources Generalist
Soriana - Retail
09.2011 - 05.2014
MBA - Business
Anahuac University
Human Resources Diploma - Human Resources Management
Monterrey Institute of Technology And Higher Educa
BBA - Business Administration
Autonomous University of The State of Mexico
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