Lourdes Danayanti Rodriguez Salazar
Mexicali Bc
Summary
At Redial, I excelled as a Customer Service Phone Agent, enhancing customer retention through personalized service and empathy. Mastering complaint resolution and data entry, I proactively streamlined processes, significantly boosting first-call resolutions. My commitment to ongoing training and adept problem-solving skills underscored my results-driven approach, ensuring customer loyalty and operational excellence.
Overview
1
1
year of professional experience
Work History
Customer Service Phone Agent
Redial
04.2023 - Current
- Achieved improved customer retention rates by consistently delivering personalized service that exceeded expectations.
- Upsold additional products or services when appropriate,
- Participated in ongoing training programs, staying up-to-date on company policies and offerings.
- Assisted customers with product inquiries, guiding them through the selection process for optimal results.
- Managed multiple priorities simultaneously, ensuring all tasks were completed within designated timeframes.
- Streamlined issue resolution processes by proactively identifying common problems and developing practical solutions.
- Handled difficult customers with professionalism and empathy, leading to increased customer loyalty.
- Maintained high levels of first-call resolution, swiftly identifying customer issues and providing appropriate solutions.
- Kept detailed records of customer interactions, updating account information as necessary for future reference.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Education
None - General Studies
Cathedral City High
Cathedral CitySkills
- Stress Tolerance
- Complaint Handling
- Language Fluency
- Call Control
- Empathy Display
- Customer Service
- Problem-solving skills
- Call Center Customer Service
- Inbound phone calls
- Gathering information
- Data Entry
- Appointment Scheduling
- Complaint resolution
- Quality Assurance
- Calm disposition
- FLUENT IN LANGUAGE
- Sales expertise
- Data Gathering
Timeline
Customer Service Phone Agent
Redial
04.2023 - Current
None - General Studies
Cathedral City High
Similar Profiles
Oscar Alfredo Saldana Escobar Saldana EscobarOscar Alfredo Saldana Escobar Saldana Escobar
Call Center Supervisor at RedialCall Center Supervisor at Redial
Andrea Leticia Fuentes MarrufoAndrea Leticia Fuentes Marrufo
Call Center Agent at RedialCall Center Agent at Redial
Jesus Manuel Garcia AlvarezJesus Manuel Garcia Alvarez
Supervisor of Operations at RedialSupervisor of Operations at Redial
Luis Alberto Fernandez GuerreroLuis Alberto Fernandez Guerrero
Sr. Finance Manger Shared Service at IntuitiveSr. Finance Manger Shared Service at Intuitive
Jose Antonio Ron-BartoliniJose Antonio Ron-Bartolini
Private Chef at The Taco LegendsPrivate Chef at The Taco Legends