Lourdes Noemi Galvan Garcia.
Zapopan, Jalisco
Summary
Accomplished Senior Data Analyst with a proven track record at HCL Technologies, enhancing data quality and statistical efficiency. Expert in Advanced Excel and Business Intelligence, coupled with exceptional analytical and communication skills. Excelled in project management, fostering teamwork, and driving significant process improvements. Proactive Data Analyst with 6+ years product management experience in enterprise business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
7
7
years of professional experience
20
20
years of post-secondary education
Work History
Senior Data Analyst
HCL Technologies
10.2018 - Current
- Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
- Coordinated with multiple departments to ensure all resources were allocated correctly, reducing downtime.
- Set schedules by planning and designating shifts and hours.
- Supervised day-to-day activities of 4000 person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
- Ensured compliance with labor laws and company policies when creating schedules for team members.
Customer Service Representative
Alorica
10.2017 - 09.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Pedagogy
Uno Universidad
05.2001 - 08.2021
Skills
Advanced Excel
Data Quality Assurance
Advanced analytics
Business Intelligence
Operations Analysis
Analytical Skills
Business Analysis
Excellent Communication
Project Management
Problem-solving aptitude
Process Improvement
Teamwork and Collaboration
Stakeholder Communication
Languages
English
Spanish
Timeline
Senior Data Analyst
HCL Technologies
10.2018 - Current
Customer Service Representative
Alorica
10.2017 - 09.2018
Bachelor of Arts - Pedagogy
Uno Universidad
05.2001 - 08.2021