Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

López Peralta Alan Antonio

Night Manager
Cancún, Quintana Roo
López Peralta Alan Antonio

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

1
year of professional experience
5
years of post-secondary education
1
Language

Work History

Margaritaville Island Reserve Riviera Maya
Cancún, Quintana Roo

Night Manager
05.2023 - Current

Job overview

  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.

Paradisus Palma Real
Punta Cana

Guest Service Manager
01.2023 - 05.2023

Job overview

  • Coordinated luggage collection, transportation and storage.
  • Reviewed daily bookings, preparing guest rooms prior to arrival.
  • Oversaw lobby operations and concierge services.
  • Monitored staff training, scheduling and shift changes.
  • Attended to customer needs, responding to questions, complaints and escalations.

Hyatt Ziva Riviera Cancun
Cancún, Quintana Roo

Manager on Duty
08.2022 - 12.2022

Job overview

  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Solicited customer feedback to identify and improve on areas of weakness.

Education

Technological University of Cancun
Cancún, México

Degree from Tourism And Travel Management
06.2013 - 07.2018

University Overview

Skills

    Reservations management

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Software

Hotel Systems

Timeline

Night Manager
Margaritaville Island Reserve Riviera Maya
05.2023 - Current
Guest Service Manager
Paradisus Palma Real
01.2023 - 05.2023
Manager on Duty
Hyatt Ziva Riviera Cancun
08.2022 - 12.2022
Technological University of Cancun
Degree from Tourism And Travel Management
06.2013 - 07.2018

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López Peralta Alan Antonio Night Manager