Summary
Overview
Work History
Education
Skills
Professional Development
Accomplishments
Timeline
Generic

Luann McLaughlin

Office Manager
New Port Richey

Summary

Experienced and highly organized administrative professional with over 20 years in education, real estate, sales, and executive support. Known for adaptability, strong communication skills, and handling confidential materials with discretion. Adept at supporting leadership teams, managing logistics, coordinating events, and improving client satisfaction. Proven ability to manage high-pressure environments and foster positive relationships with clients, students, and cross-functional teams.

Overview

22
22
years of professional experience
2
2
years of post-secondary education

Work History

Administrative Assistant to Principal / IEP Assistant

Pepin Academies
01.2022 - Current
  • Coordinate and support all aspects of the IEP (Individualized Education Plan) process in collaboration with teachers, administrators, and parents.
  • Prepare, distribute, and track confidential student documentation and compliance timelines.
  • Maintain school calendars, schedule orientations and meetings, and manage facility usage.
  • Participate in back-to-school planning and organize schoolwide inventory systems.
  • Coordinate logistics and communications for events such as prom, sports tournaments, fundraisers, and assemblies.
  • Serve as a liaison among teachers, staff, students, and parents for all field trips and extracurricular events.

Real Estate Assistant (Contractor)

Smart Staffing Solutions
01.2020 - Current
  • Represent new home communities by welcoming prospective buyers at model homes and gathering lead information.
  • Provide detailed community and property information including pricing, amenities, and available lots.
  • Assemble marketing packets and brochures, and maintain accurate traffic and visitor logs.
  • Coordinate with builders, lenders, and co-brokers to streamline buyer experience.
  • Follow up with leads using phone, email, and text communication to drive conversions.
  • Recognized for excellent customer engagement, attention to detail, and community knowledge.

Buyer's Agent, Real Estate

Keller Williams
01.2018 - 01.2020
  • Guided homebuyers through all phases of the purchasing process, from financing and inspections to closing.
  • Conducted needs assessments and developed custom lists of properties tailored to client budgets and preferences.
  • Created and implemented marketing strategies to promote listings and attract qualified buyers.
  • Managed showing schedules, hosted open houses, and coordinated with lenders and inspectors.
  • Built a strong referral network through consistent communication, client education, and trust-building strategies.

In-House & Frontline Sales Representative

Great Eastern Resort
01.2016 - 01.2018
  • Delivered persuasive sales presentations for vacation condo ownership in a high-volume environment.
  • Regularly achieved or exceeded monthly sales targets.
  • Earned awards for 'Top Volume Sales' and 'Highest Closing Ratios' in multiple months.
  • Provided one-on-one consultations and tailored solutions to prospective buyers based on their travel and financial preferences.

Sales & Marketing Representative / Administrative Support

Wyndham Worldwide
01.2014 - 01.2015
  • Conducted sales presentations for vacation ownership opportunities and consistently met sales goals.
  • Managed guest check-ins, appointments, and tour schedules for timeshare presentations.
  • Audited and compiled sales reports using Hyperion software.
  • Handled customer inquiries and resolved concerns with professionalism and efficiency.
  • Provided administrative support to senior leadership, including scheduling and internal communications.

Special Assistant to Senior Officials

Office of the Director of National Intelligence (ODNI) / National Counterterrorism Center (via SGIS Salient Federal Solutions)
01.2008 - 01.2010
  • Supported high-level government officials by managing schedules, travel logistics, and briefing materials.
  • Coordinated secure meetings and teleconferences for executive and inter-agency briefings.
  • Compiled data from five operational divisions to prepare the Weekly Activity Report (WAR).
  • Handled all front office administrative duties, from calendar management to communications and logistics.
  • Utilized government platforms such as ACQUIRE, EMS, IPS, SORDS, TRIAD, AEVIS, and Action Tracker.

Administrative Assistant

Harris Corporation
01.2005 - 01.2008
  • Managed daily office operations, financial tracking, executive calendars, and secure communications.
  • Coordinated classified technical briefings for government clients including NGA, DIA, and DOD.
  • Supported the Vice President of Government Communications and senior executives.
  • Represented the company at the 2006 MILCOM Conference in Washington, D.C.
  • Ensured seamless collaboration between technical teams, clients, and executive stakeholders.

Marketing Representative

Siteworx Inc.
01.2003 - 01.2005
  • Led outreach, events, and sales for a digital marketing agency serving enterprise clients.
  • Built business relationships with top homebuilders across the Washington, D.C. metro area.
  • Represented the firm at Chamber of Commerce events and business development meetings.
  • Designed and managed event materials, and led presentations to prospective clients and partners.

Education

Mississippi State University
Starkville, MS
01.1974 - 01.1976

High School Diploma - undefined

Starkville Academy
Starkville, MS

Skills

  • Administrative Coordination
  • Office Management
  • Education Support
  • IEP Documentation
  • Real Estate Sales
  • Client Engagement
  • Event Planning
  • Logistics
  • Government Communication Protocols
  • Classified Communication Protocols
  • Microsoft Office
  • CRM Systems
  • Hyperion
  • Executive Calendar Management
  • Written Communication
  • Verbal Communication

Professional Development

Licensed Real Estate Agent, Florida, 01/01/82

Accomplishments

    Salesperson of the Year, Wyndham Properties,1992 Destin, Florida

    Achievement Award for Specific Programs, Futron Corporation, 2001, 2002, 2003, Bethesda, Maryland

    Representative for Admin Staff for Harris Corporation at the Military Communication Conference, 2007, Bethesda Maryland

    Harris Corporation, 2005-2008: Annual awards of excellence, next-level awards, certificates of recognition

    Massanutten Resort, 2016 Highest Closing Ratio Sales, Highest Volume and Highest Closing, Harrisonburg, Va.

Timeline

Administrative Assistant to Principal / IEP Assistant

Pepin Academies
01.2022 - Current

Real Estate Assistant (Contractor)

Smart Staffing Solutions
01.2020 - Current

Buyer's Agent, Real Estate

Keller Williams
01.2018 - 01.2020

In-House & Frontline Sales Representative

Great Eastern Resort
01.2016 - 01.2018

Sales & Marketing Representative / Administrative Support

Wyndham Worldwide
01.2014 - 01.2015

Special Assistant to Senior Officials

Office of the Director of National Intelligence (ODNI) / National Counterterrorism Center (via SGIS Salient Federal Solutions)
01.2008 - 01.2010

Administrative Assistant

Harris Corporation
01.2005 - 01.2008

Marketing Representative

Siteworx Inc.
01.2003 - 01.2005

Mississippi State University
01.1974 - 01.1976

High School Diploma - undefined

Starkville Academy

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Luann McLaughlinOffice Manager