Lucero Vigna Torres

• Taking orders in room service
• Do sales work to increase the average check
• Prepared special services for guests such as honeymoon and other romantic packages.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Handle the transit of calls received by the hotel, both internal and external
• Act quickly in an emergency

In this tourist complex located in the town of Hot Springs I did my professional internship of the 7th semester of the Bachelor of Tourism Business Administration

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Inspected dishes and utensils for cleanliness.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Used cash registers and credit card machines to cash out customers.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• The realization of purchase orders for the main raw materials of the Hotel.
• Review all merchandise that entered at Hotel to check quality standards
• Purchase orders were made from the administrative areas for the acquisition of products such as stationery, rooms amenities and supplies for consumption centers.