Lucia Martin Garza

Dynamic and results-driven Project Manager with a proven ability to lead complex initiatives through Agile, SAFe, and SCRUM methodologies.
Skilled in prioritizing, organizing, and delivering outcomes across multiple concurrent projects. Known for driving innovation through sharp analysis and calculated risk-taking, while continuously optimizing workflows for high-performing teams.
Strong coaching and communication abilities, with a talent for building trust-based relationships with clients and stakeholders.
Adaptable, strategic, and solution-oriented—committed to exceeding business goals and ensuring long-term customer success in fast-paced environments. Open to relocation and new challenges globally

• Successfully led the rollout of multiple software versions with no critical defects at launch and due dates.
• Reduced test planning time by 30% by optimizing coordination with QA and Dev teams.
• Built and maintained high-trust relationships with U.S. and international stakeholders, ensuring alignment in high-pressure projects.
• Coordinated cross-functional teams through critical release phases, delivering on schedule despite resource constraints.
• Led the stabilization strategy for strategic clients, ensuring post-release support and reducing escalations by 40%.
• Created and maintained executive-level dashboards to communicate progress and risk, used by leadership for decision-making.
• Spearheaded L3 technical support coordination, ensuring issue triage and resolution for strategic clients with high impact.
• Designed and implemented custom dashboards in JIRA to track defects across multiple teams, enhancing visibility and accountability.
• Reduced average response time to high-priority defects to under 1 hour through improved defect management processes.
• Saved the company $12,000 usd over 1 year by implementing a successful efficiency component plan.
• Designed and launched new version of a A.I, resulting in 20% efficiency of time savings for internal clients.

Project Management & Strategy
Planning & Coordination -Risk Management -Decision Making -Problem Solving

Communication & Relationships
High Negotiation Capacity -Networking & Relationship Building -Cross-functional Team Coordination -Teamwork & Collaboration

Professional Strengths
Analytical Thinking -Organization Skills  -Attention to Detail -Self-Motivated